Welcome to W Cosmetics, your gateway to a world of beauty! Our mission is to offer beauty seekers of all ages, genders, and backgrounds a one-stop-shop experience in our Beauty Wonderland. We pride ourselves on curating a diverse range of the most unique and sought-after products from the global beauty industry, with a special focus on the latest trends from Japanese and Korean cosmetics.

As we continue to grow and expand our influence in Australia, we're on the lookout for a Head of Retail at our Pyrmont Head Office.

Job Description:

We’re seeking a visionary retail leader to oversee and grow W Cosmetics Corporation’s national retail footprint across a diverse multi-brand portfolio. This includes our premium Korean, Japanese and Chinese beauty lines, as well as our expanding food and beverage concepts such as Kumo Kumo and A3 Coffee & Tea.

As Head of Retail, you will drive operational excellence and commercial growth, working closely with culturally diverse teams, international brand partners, and cross-border suppliers. The ideal candidate will bring bilingual skills, a strong grasp of the Australian consumer market and deep knowledge of Asian retail standards to deliver world-class retail execution and customer experiences.

Key Responsibilities:

Lead the execution of national retail strategy across beauty and F&B channels.

Deliver annual sales, wage, and operational budgets in partnership with Finance, driving monthly reforecasts to achieve or exceed targets.

Identify margin optimisation opportunities while maintaining disciplined expense management.

Support the COO with business case preparation for new initiatives and regional rollouts.

Lead Regional Managers to ensure consistent store execution, operational excellence, and compliance.

Implement retail operating procedures, training frameworks, and service standards across the network.

Review and optimise daily operations including inventory control, staff scheduling, and customer service.

Oversee internal communications to ensure frontline alignment on key initiatives.

Manage the end-to-end setup of new stores, including staffing, training, and operational readiness.

Partner with property consultants and builders to deliver seamless, on-time, on-budget store launches that reflect brand standards.

Build and lead a high-performing, values-led retail leadership team across all regions.

Drive engagement, capability development, and succession planning for retail staff.

Oversee incentive structures and recognition programs that align with business objectives.

Lead the development of retail performance dashboards, providing actionable insights on sales trends, customer metrics, and operational bottlenecks, and contribute to executive and board reporting.

The ideal candidates will have:

Proven experience leading national or multi-region retail operations (preferably in cosmetics, luxury, or FMCG sectors)

Strong financial skills including budgeting, labour management, and expense tracking

Hands-on experience with store operations, SOP implementation and compliance

Familiarity with food & beverage retail operations is an advantage

Proficiency in POS systems, workforce management and data analytics tools

Fluency in English and proficiency in an additional Asian language is strongly preferred due to supplier and partner interactions

Demonstrated ability to work effectively across cultures and with international stakeholders

High level of interpersonal, written, and verbal communication skills

Cultural literacy and emotional intelligence when managing diverse retail teams

Why Join Us?

Be part of a growing brand with a significant influence in the Australian beauty market.

Work in an exciting and innovative environment where your passion for beauty is celebrated.

Enjoy opportunities for professional development and career advancement.

Receive competitive compensation and employee discounts on our range of beauty products.

If you're ready to embark on a journey with us and help bring the best of global beauty to our customers, apply today!