Senior Program Facilitator

Passionate about making a difference? Join CREATE Foundation and help change the lives of young people in care!

Full-time | Cairns, QLD | $92 082 per year

About the role

As a Senior Program Facilitator, you will provide practice expertise and guidance to peers and will play a leading role in facilitating activities and programs for children and young people across the Far North Queensland region. As the senior member of staff on site, the Senior Program Facilitator has responsibility for the management of the office.

In this role, you’ll:

• Oversee the preparation for CREATE programs and activities and lead and/or support program facilitation to children and young people with a care experience.

• Ensure that program and activity evaluations from children and young people about the programs and activities they have attended is collected, accurate and recorded according to organisational policies and procedures.

• Connect and engage with children and young people face to face, email, social media, and phone to engage them in CREATE activities and events to facilitate their voice.

• Oversee the maintenance of accurate records of contact and communication with children and young people.

• Cleanse the clubCREATE data base, and manage ‘return to senders’ from mail outs and email mail out returns.

• Actively engage the OOHC sector (government, case workers, NGO’s etc) to promote membership of clubCREATE to source new members, and update children and young people’s contact details.

• Maintain accurate details of program participation of children and young people on the ClubCREATE database.

• Source children and young people for opportunities to have a voice, for example, to deliver presentations, attend meetings, sit on panels, be a part of interview panels and so forth as required.

• Manage the office administration including WPH&S for the premises, ensure regular maintenance issues are reported through organisational processes, take responsibility for ensuring security processes are in place for the building, and assist with general administration and office duties (this may include collecting mail, data entry, answering phones, compiling mail-outs, distributing invitations and taking RSVPs etc.).

Why you’ll love working at CREATE

We don’t just talk about making a difference—we live it. Our team is passionate, purpose-driven, and we know that great work happens when people feel supported and valued. Here’s what you can look forward to:

· Extra Time Off: Enjoy three bonus leave days over the festive season and a day off for your birthday!

· Salary Packaging Perks: Pay less tax and take home more pay with our NFP benefits.

· Grow With Us: From induction to career development, we’ll back your success.

· A Supportive Team: Work with people who genuinely care and uplift each other.

· Flexibility Matters: We know life happens, so we offer work arrangements that suit you.

· Celebrate Milestones: Earn rewards up to $3,000 as you grow with CREATE.

· Wellbeing First: Free, confidential Employee Assistance Program for you and your family.

About you

You’re creative, engaging, and passionate about working with children and young people. You thrive in a dynamic environment, love facilitating programs, and are committed to making a positive impact. With strong communication skills and a trauma-informed approach, you’re ready to connect, empower, and inspire young people with a care experience. You have:

· A tertiary qualification in Social Science, Event Management, Human Services, Psychology, Sociology, Communications, or a related field, plus at least one year of experience in an NGO.

· An understanding of trauma-informed practice and the National Child Safe Standards.

· Strong communication and interpersonal skills, including conflict resolution and problem-solving.

· Excellent IT literacy and database management skills.

· The ability to work respectfully with First Nations communities and within a culturally safe framework.

· Experience in planning and delivering workshops and events for young people.

· Strong time management and organisational skills, with the ability to work autonomously and as part of a team.

About us

At CREATE, we stand with children and young people in care. As the national voice for those with lived experience of out-of-home care, we amplify their voices to drive real change. We’re bold, adaptive, and committed to making the care system better—because every young person deserves to be heard and empowered.

How to apply

View the full job description and selection criteria at https://create.org.au/join-our-team/

Ready to join our team? Apply now by sending your CV, responses to the Selection Criteria (maximum four pages), and cover letter to [email protected] by 12 noon, Friday 5th September 2025

CREATE is an equal-opportunity employer committed to equity, diversity, and social inclusion. We value each individual’s unique contribution and we strongly encourage applications from First Nations peoples, individuals with a care experience, and those from diverse backgrounds.

We can’t wait to hear from you!