As the Practice Support Specialist, you will be responsible for guiding orthodontic practices through their DentiCare & OrthoEngage software platform onboarding journey, from initial setup to full adoption.

You’ll combine relationship management, product expertise, and training delivery to ensure every practice receives a seamless onboarding experience that drives early and ongoing success.

You’ll work closely with our sales, product, and provider support teams to provide hands-on support, address operational needs, and set each practice up to confidently engage patients and convert treatment plans using the DentiCare OrthoEngage digital platforms.

Key Responsibilities

Serve as the primary point of contact for orthodontic practices during the onboarding period (typically 4 - 8 weeks).

Deliver onboarding and training sessions to practice teams including treatment coordinators, front desk staff, accounts staff and practice managers.

Assist with digital setup including payment plan configuration, treatment plan templates, and platform access.

Educate practices on OrthoEngage’s features, including patient messaging, SMS journeys, secure payments, and reporting/reconciliation workflows.

Support adoption of payment workflows, including deposit collection, full payment options, and payment plans.

Collaborate with the Sales team to ensure a smooth handover from signed deal to onboarding kick-off.

Identify and resolve onboarding roadblocks/concerns early.

Prepare tailored onboarding plans and formal checklists based on practice size, case volume, and digital readiness.

Track onboarding KPIs including activation time, first plan submitted, and engagement rate.

Provide feedback to Product on platform improvements and practice needs.

Your Skills & Experience

3+ years’ experience in client onboarding, account management, or sales support, ideally in SaaS, fintech, or healthcare.

Prior experience in payments, dental/orthodontic practices, or digital platforms is highly desirable.

Strong interpersonal and communication skills, confident delivering product demos, training sessions, and practice-facing conversations.

Highly organised with the ability to manage multiple onboarding journeys simultaneously.

Comfortable working both independently and collaboratively across teams.

A problem-solver mindset with a proactive approach to client success.

Sydney-based with willingness to travel.

About DentiCare

DentiCare is Australia’s leading orthodontic and dental specialist payments and contracts solution, transforming the way practices engage patients, present treatment plans, and manage payments. DentiCare’s digital-first platforms simplifies the patient journey and helps practices increase case acceptance through seamless digital workflows.

We’re growing fast and looking for a motivated and experienced Practice Support Specialist to join our Sydney-based team. This role is key to helping orthodontic practices implement OrthoEngage digital platform successfully and realize the full value of solutions.

Why Join the DentiCare team?

Be part of a fast-growing fintech-healthcare company shaping the future of orthodontic payments.

Work with passionate, supportive colleagues who care deeply about product excellence and practice success.

Enjoy a flexible hybrid work model and opportunities for growth.

Make a real impact by helping practices engage patients smarter and convert treatment faster

Ready to Help Orthodontic Practices Grow?

Apply now with your resume and a short note on why you’d be a great fit for the DentiCare OrthoEngage team.