Purpose : - Making Lives Better through Happier Ageing®.

We promote positive ageing for Australia’s older people by helping them stay in their homes for as long as they choose. Our real talent is caring and connecting with them to understand what they love doing most and helping them to do it. We are not just another homecare company completing daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing team that believes care is in the details.

As a member of the Nurse Next Door team you understand how to hustle with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organisation that is changing the way we deliver home care through our Happier Ageing® philosophy.

Job Summary :-

To provide professional companionship and personal care to clients based on their individual needs/desires and via an established/documented care plan. Work directly with the client, their families and friends, reporting to their Nurse Next Door Care Designer ensuring continuity of care. Supporting every client in promoting Happier Ageing®, and providing safe client care in accordance with the Australian Aged Care Quality Standards and Nurse Next Door policies.

As a Nurse Next Door Caregiver, you are passionate about Making Lives Better and :-

Always put clients first

Are warm and caring

Think of creative solutions and always find a better way

Follow through with commitments and build great relationships

Go above and beyond (even when no one is looking!)

Responsibilities :-

Creates Happier Ageing® experiences and client focused care in home and community settings

Delivers on our Brand Promise by owning the client’s experience, ensuring that you do whatever it takes to bring peace of mind to our clients and their families

Assists clients with activities of daily living: healthy meal preparation, personal care, light housekeeping, errands, companionship, transportation, etc.

Meets safety standards, using equipment safely and accurately

Provides premium care approach to clients and their family members

Responds to Care Services Center (CSC) Team regarding scheduling inquiries and updates within the agreed timelines

Reviews the care plan prior to all visits, completing records accurately and completing all tasks as requested

Engages in open communication with your Care Designer when opportunities to elevate your client’s experience and care are identified

Updates availability and leave requests (as per stated expectations) with HR to ensure continuity of care for your client

Knowledge and understanding of basic infection control principles

Availability :-

Flexibility is required

Casual

Business Relationships :-

Reports to the Care Designer

Works closely with Care Team

Key Metrics :-

Attendance & Reliability

AlayaCare

NPS Client Score of 10

Caregiver Requirements :-

We provide care 24/7, so visits may be scheduled early morning, afternoon, evening, or overnight to meet our clients’ needs

Cert III in Aged/Disability/Community Care

Two positive professional references

National Police Check (Aged care specific)

Working with Childrens Check

Ability to travel independently and reliably to client’s visits

Excellent communication skills

Completion of eLearning

Disability Workers Exclusion Team Check (to be completed by Nurse Next Door)

Key Resources :-

Aged Care Quality Standards

Social, Community, Home Care and Disability Services Industry Award 2010