The Brand |

Our client requires no introduction – with sophisticated product categories across evening, bridal and RTW – they have thriving channels across retail, eComm and wholesale and recent international expansion.

Synonymous with elegance, craftsmanship, and occasion dressing and with a legacy of over a decade, the brand is trusted by celebrities, stylists, and clients around the world. Working here means joining an established name with a bold, evolving vision.

The Role |

The Customer Experience Specialist will play a key role in ensuring delivery of exceptional service to direct-to-consumer customers, as well as internal and external stakeholders across all markets. This position supports the continued growth and success of the brand by fostering strong customer relationships and maintaining high service standards.

Manages all customer calls as first point of contact

Manage all enquiries through Gorgias promptly

Manage all returns and refunds

Work closely with the 3PL on order processing

Receives and processes customer orders, enquiries, and/or complaints via the phone, email, website and social media with timeliness top of mind

Complete error, backorder and unfulfilled reports.

Support customer experience team with any escalated issues

Manage and develop a junior Customer care profile

The Skillset |

2 to 3 years’ experience in Customer experience role

Some leadership skills would be highly regarded

Excellent organisational, accuracy and time management skills.

Experience with eCommerce and customer ticketing solutions Gorgias/Zendesk etc

Experience with Returns portals - Loop / Refundid or similar
Experience working with 3PLs and WMS (Warehouse management systems)

Experience with ERP systems - Cin7 / Indigo8 or similar

Excellent written and verbal communication skills and presentation skills

The Offer |

Great salary offering in a stunning Alexandria office – with plenty of opportunities for development

Plus more! Want to know more? Interviews are underway – lets chat!

The Talent Mill Recruitment division is a bespoke recruitment consultancy and talent acquisition specialist within the fashion, lifestyle, and retail industries. With more than 10 years of specialist expertise with luxury retail, Australian & Contemporary designer, beauty, and lifestyle brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as trusted support to founder-led start-ups, SME’s, and multinational corporations within the fashion & retail industry.

Recruitment – but make it ethical, not transactional. Quality over quantity – always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support and offer a unique and modern recruitment proposition – one where we develop long term, meaningful relationships with all stakeholders.