About the role

Join the Tuggerah Auto Group as a Service Advisor in our Tuggerah, NSW location. In this full-time role, you will be responsible for providing exceptional customer service and efficiently coordinating the repair and maintenance of vehicles. Your expertise in the automotive industry and outstanding communication skills will be essential in this customer-facing position.

What you'll be doing

Greet and interact with customers in a friendly and professional manner

Listen to customer concerns and diagnose vehicle issues accurately

Provide transparent and timely updates to customers on the status of their vehicle

Coordinate with the workshop team to schedule repairs and services efficiently

Prepare accurate job estimates and invoices for customers

Upsell additional services and parts to customers as appropriate

Maintain detailed records of all customer interactions and vehicle service history

Contribute to a positive and collaborative team environment

What we're looking for

Proven experience as a Service Advisor or similar customer-facing automotive role

Strong technical knowledge of vehicle systems and repair procedures

Excellent communication and interpersonal skills

Ability to work efficiently and effectively in a fast-paced environment

Strong problem-solving and decision-making abilities

Proficient in using automotive service management software

Valid driver's licence and willingness to test-drive vehicles

What we offer

At Tuggerah Auto Group, we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, we offer:

Comprehensive training and development opportunities

Company-provided uniforms and safety equipment

Discounts on vehicle servicing and parts

Opportunities for career advancement within the company

A friendly and collaborative team culture

About us

Tuggerah Auto Group is a leading provider of automotive services in the Tuggerah region, NSW. Our team of experienced technicians and advisors are dedicated to delivering exceptional customer service and maintaining the highest standards of workmanship.

Apply now and join our team!