Service Department Team Leader – Motobility

Lead a growing service team. Build your career. Make a real difference in people’s lives.

At Motobility, we’re not just another retail, service and repair business. We’re one of WA’s leading providers of mobility equipment — helping thousands of Australians maintain independence and live life to the fullest. With three retail stores, wholesale and manufacturing operations, and exciting franchising plans ahead, this is your chance to join a business in growth mode.

Why You’ll Love Working Here

Growth & Opportunity – Be part of a rapidly expanding company with real career progression pathways

Inclusive Team Culture – A supportive, close-knit team where your ideas and input matter

Work-Life Balance – Regular team events and a genuine commitment to wellbeing

Make an Impact – Help customers every day while shaping the future of our service department

What You’ll Do

As our Service Department Team Leader, you’ll take ownership of the day-to-day running of the department and lead 1–2 Service Technicians. You’ll motivate your team, create a positive culture, and ensure every customer receives the exceptional service we’re known for.

Your responsibilities will include:

Leading and mentoring Service Technicians, fostering a motivated, customer-first culture. Including rostering, timesheets and performance reviews.

Managing jobs from booking through to completion, including service work, warranty claims, purchase orders and product deliveries

Working closely with the sales team to prioritise orders and ensure seamless customer experiences

Supporting customers by phone, email, and in person with accurate advice and quotes

Maintaining high standards of organisation, safety, and inventory control in the warehouse

Assisting with building, fault-finding, and delivering mobility products

What You’ll Bring

Must Haves

Minimum 2 years’ experience in a formal leadership role (workshop, service, or warehouse team preferred)

Strong customer service skills and a solutions-focused mindset

The ability to multitask and prioritise

Proven ability to train, guide, and performance-manage staff

High computer literacy, strong attention to detail, and excellent communication skills

Valid driver’s licence and physical capacity for some lifting (with trolleys and assistance provided)

Willingness to complete an NDIS Worker Check, annual vaccinations, and occasional overnight travel

Nice to Haves

Forklift licence (LF)

Background in electrical, mechanical, or engineering fields

Experience with warranty processes or technical quoting

The Benefits

At Motobility, we treat our team like family. You’ll enjoy:

A stable role with a growing WA-based business expanding nationally

Staff functions, training opportunities, and a collaborative team environment

The chance to directly improve the lives of people in your community

Our Values

At Motobility, we:

We do the right thing

We listen

We are innovative

We are approachable, professional, and trusted

We work as a team

We respect each other

We care for our community

We have fun!

Apply Now

If you’re ready to step into a leadership role where you’ll make an impact, grow with us, and build a career you can be proud of, we’d love to hear from you.

Apply today through SEEK and discover where Motobility can take you.