About Us

Since opening on Lygon Street in 2002, D.O.C Gastronomia Italiana has grown into a seven-venue company across Carlton, Southbank, St Kilda, Mornington, and Sydney’s Surry Hills. Our venues are vibrant, high-energy spaces where Italian culture and community come together to celebrate the ingredients and foods of heritage.

About the Role

As an Assistant Manager, your role is to support the Venue Manager in leading service and maintaining DOC’s signature hospitality. Day-to-day responsibilities include:

Supervision: Overseeing the team during service to ensure sections are covered, standards are met, and the venue runs smoothly.

Supporting Service Flow: Keeping the floor efficient, making sure guests are comfortable, and helping the team stay on track.

Setting an Example: Leading by example with consistency, positivity, and professionalism in every interaction.

Training & Guidance: Assisting with staff training using DOC’s standardised service guidelines to maintain quality across the team.

Guest Connection: Being present on the floor, welcoming guests, and resolving small issues with a friendly, hands-on approach.

Embodying the Brand: Representing DOC’s culture of authentic Italian hospitality with both staff and guests.

Following Systems: Using DOC’s standard operating procedures to manage service, cash-ups, and shift reports.

Daily Tasks: Opening or closing the venue, checking sections, and keeping things clean, organised, and guest-ready.

Link in the Chain: Acting as the go-between for staff and Venue Managers, passing on updates and feedback.

About You

We’re looking for someone who:

Brings energy and positivity to every shift.

Enjoys supporting and guiding a team.

Has a sound understanding of hospitality service.

Is confident, approachable, and solutions-focused.

Can follow established systems and help others do the same.

Shares our passion for authentic Italian food, wine, and service.

Holds a current RSA and is ready to lead on the floor.

What We Can Offer

A supportive management structure with ongoing training.

Flexible hours and a balanced roster.

Staff meals, discounts, tips, and staff benefits.

Opportunities for growth within a multi-venue group.

A vibrant, fun environment where teamwork and culture come first.