About Us

Siam Spa is a family-run group of wellness clinics offering Thai and remedial massage services across four locations in Brisbane. With a commitment to authenticity, professionalism, and heartfelt care, we are currently undergoing a powerful business transformation — rebuilding our foundations to create long-term sustainability and excellence.

We are seeking an experienced and motivated Store Manager to play a key leadership role in managing operations across our four locations. This role will combine reception duties, staff coordination, operational oversight, and a direct contribution to building systems that support our growing business.

About the Role

As Store Manager, you will oversee day-to-day operations across all stores while providing support in reception, team leadership, and service quality. This is a hands-on position that requires initiative, responsibility, and a genuine passion for wellness.

You will be the connecting point between therapists, management, and customers — ensuring a smooth, high-standard experience for all.

Key Responsibilities

• Lead and support massage therapist teams throughout the day

• Perform reception duties, handle bookings, and manage client enquiries

• Create and manage staff rosters and shift coverage

• Coordinate with Lead Therapists for staff supervision and training

• Ensure store readiness including stock control, room setup, and cleanliness

• Conduct customer service training and uphold guest satisfaction standards

• Assist in onboarding new team members and guiding performance improvement

• Address customer feedback and resolve concerns promptly and professionally

• Participate in key business improvement initiatives and projects from the Director

• Regularly commute between stores (all within a 5-minute driving radius)

About You

• You are a qualified or have worked as Massage or Beauty Therapist (Preferred)

• You have at least 2 years’ leadership or supervisory experience

• Strong working knowledge of wellness/spa/clinic or healthcare environments

• Technically capable – confident using computers, Excel, email, documents, and booking systems

• Excellent communicator with a team-first mindset and adaptable attitude

• Passionate about client experience and team development

• Must have own car (we reimburse travel between stores used for work purposes)

• Able to work full-time 40 hours week including weekends

• Strong personal presentation and accountability

Why Work With Us

• You’ll play a central role in a growing and evolving business

• Work with a passionate team that values healing, culture, and care

• Be involved in meaningful projects and real change

• Competitive full-time salary based on experience and impact

• Ongoing support from the Director and leadership team

• Opportunities to grow into more senior leadership roles as we expand

How to Apply

Ready to make a meaningful impact?

Click ‘Apply’ and submit your resume today.

For more information, please contact:

Luke Kelly

📞 0435 570 929

✉️ [email protected]