About the role

As the Club Manager of Snap Fitness Roma QLD, you will oversee the day-to-day management and operations of the club. This includes lead generation, sales, marketing, customer service, setting group fitness timetables, managing personal trainers, and building strong relationships with members and the local community. This full-time role is essential in driving the success and growth of the club within the Roma area.

What you'll be doing

Deliver exceptional customer service to ensure members have a positive experience at the club.

Drive sales through community and corporate outreach initiatives.

Create a motivating and collaborative work environment for the team.

Execute the club's budget and inventory levels.

Develop and execute marketing and member retention strategies to promote growth.

Ensure the club adheres to high standards of cleanliness, safety, and compliance.

Identify and implement process improvements where needed.

Take pride in operating, selling, and promoting an outstanding fitness facility!

What we're looking for

Experience in club management or fitness industry role is highly valued.

Proven ability to achieve sales targets and KPIs, with a strong focus on customer service.

Highly organized with attention to detail.

Excellent written and verbal communication skills.

Strong leadership and people management abilities.

A professional and approachable work ethic.

Outstanding customer service orientation and communication skills.

A passion for health, wellness, and creating great member experiences.

Adaptability to fast-paced, ever-changing priorities.