Join Our Team in Ipswich

We are seeking a talented and experienced Phone Repair Technician & Sales Associate to join our team in a busy Ipswich shopping center. This is an outstanding opportunity for a motivated professional to take on a dual role, providing both expert technical repair and exceptional customer service. We have casual, part-time, and full-time positions available.

Key Responsibilities

As a key member of our team, you will be responsible for:

Expert Technical Repair: Diagnosing and performing component-level repairs on a variety of iPhones, Android phones, iPads, and Samsung tablets with a high degree of skill and efficiency.

Customer Engagement: Confidently engaging with customers to understand their needs and recommend the best accessories and services.

Sales Performance: Meeting and exceeding sales targets to earn generous, performance-based bonuses.

Store Maintenance: Ensuring the retail environment is always clean, organized, and welcoming.

What We Offer

We believe in rewarding expertise and dedication. Our compensation package is highly competitive and designed to attract top talent:

Casual Roles: A highly competitive base rate starting from $36+ per hour.

Full-Time Remuneration: The right candidate can earn a total package of over $100,000 per year, which includes:

Base Salary: A strong base of $68,000 - $75,000, depending on your experience.

Incentive Bonuses: Over $8,000 for achieving realistic sales targets.

Retention Bonuses: A tiered bonus structure that rewards long-term commitment: $2,000 (Year 1), $3,000 (Year 2), $5,000 (Year 3), and $8,000 (Year 4).

Generous Leave: 4 weeks of annual leave and 10 days of sick/carer's leave.

Superannuation: 12% superannuation.

Supportive Culture: A "no-politics" environment where you report directly to the company director, and your contributions are valued.

What We're Looking For

We need a candidate with a strong work ethic and a proven track record. You should have:

Experience: A minimum of 2 years of experience in the mobile device repair and accessories industry.

Technical Skills: Exceptional ability to diagnose and perform complex component-level repairs.

Customer Service: Outstanding communication and interpersonal skills.

Work Ethic: A proactive and reliable attitude, able to work independently in a retail setting.

Availability: The flexibility to work weekends and during peak holiday seasons.

Teamwork: A strong team-oriented mindset with an open and collaborative attitude.

Must have unrestricted work rights in Australia

Your Progression Path

All candidates will begin on a 6-month casual contract, with the option to work up to 76 hours or more per fortnight. Formal performance reviews will be conducted at the 3- and 6-month marks.

Upon successful review, you will be offered a permanent part-time or full-time contract based on your performance and preference.

If you are a highly-motivated professional with the skills and drive to succeed, we encourage you to apply.

Due to the high volume of applications, only shortlisted candidates will be contacted.

To apply, please send your resume and a brief cover letter to [email protected].