About Safe Financial Group:
With over 20 years of trusted service, Safe Financial Group is a leader in consumer finance solutions across Australia. Our Safe Debt Management company is passionate about helping clients regain financial freedom through expert debt management and advisory services. Join a company that values integrity, teamwork, and growth.

Why This Role Is For You:
Are you a proactive, confident communicator who thrives in fast-paced environments? We’re seeking a dynamic Customer Support & Account Manager to join our supportive and energetic team. This is your chance to step into a meaningful role where you can make a real difference by helping clients navigate their financial challenges.

What You’ll Do:

Manage a high volume of client enquiries via phone, email, and our client portal with professionalism and care

Assist clients with payment arrangements and account inquiries to support their journey to becoming debt-free

Build positive relationships with clients, even in challenging situations

Collaborate with a passionate team committed to excellence and a positive workplace culture

What We’re Looking For:

A strong multitasker who works efficiently without compromising quality

Friendly, assertive, and professional phone manner that builds trust quickly

Calm and patient under pressure, able to navigate difficult conversations with empathy

Quick learner with solid computer skills and adaptability

Experience in finance is a bonus, but your positive attitude, professionalism, and customer-focused approach are what really matter to us

A team player with a “can do” mindset and the drive to succeed

What You’ll Love About Working Here:

A vibrant, modern Southport office with a supportive, small team atmosphere

Enjoy work-life balance — no night or weekend shifts

Free gym membership at EMF included to support your wellbeing

Free car parking

Opportunities for career growth and professional development within a reputable and expanding company

Be part of a company culture that values hard work, respect, and positivity every day

If you’re ready to take the next step in your career and contribute to a company that genuinely cares, we want to hear from you! Please submit your CV and a cover letter explaining why you’re the perfect fit for this exciting opportunity.