How You'll Help Us Connect the World

Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded

Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.

Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.

Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.)

Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners

Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale

Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern

Process rebates claims and stock returns approved by Product Line Management

Support quality and warranty process where required

Participate actively in on-going product, process, systems and business skills training;

Provide support and back-up assistance to peers

Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time

Required Qualifications and Experience for Consideration

Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.

Knowledge or experience with SAP system preferred.

Excellent communication skills and with good telephone etiquette.

A pleasant personality with a passion for service excellence.

A strong team player who can adapt to fast paced and dynamic environment.