Overview:

ANL Tyres is seeking a highly skilled and experienced Senior Tyre Technician to join our dynamic team. The ideal candidate will not only possess exceptional technical expertise but also embody qualities such as self-accountability, trustworthiness, and emotional maturity. As a Senior Tyre Technician, you will play a pivotal role in overseeing and executing tyre fitting, maintenance, and repair tasks for commercial vehicles, including trucks, buses, and heavy machinery. This position is perfect for a seasoned professional with a background in mobile commercial tyre services, a drive to “get in and get it done,” and a commitment to delivering high-quality service without compromising standards.

Our Internal Culture:

At ANL Tyres, we are dedicated to fostering a positive and supportive work environment. Our internal culture is built on the following principles:

• Mutual Respect: We are committed to maintaining a workplace where everyone treats each other with respect. We aim to create a culture where negativity, such as “bitching,” is not tolerated, and instead, we focus on uplifting one another.

• Happiness and Support: We want everyone to feel happy and comfortable at work. Recognising that everyone has personal matters to deal with, we encourage open communication and understanding when it comes to asking for time off or support. We value honesty and discourage taking advantage of the system.

• Openness and Safety: We strive to build an open environment where every team member feels safe to talk openly about their concerns, ideas, and needs. This mutual understanding is key to our collaborative success.

• Less Focus on Money: While financial success is important, we emphasise that money is just a tool, not the main focus. We want our team to take pride in their work, aiming to deliver high-quality results and showing genuine care for our clients’ outcomes.

• Pride in Work: We encourage our team to take pride in their work, ensuring that tasks are done well, with attention to detail and a strong sense of responsibility. We expect our team to approach every job with a commitment to excellence, so that repairs are done right the first time. If a tyre is repaired, it should be done to the highest standard, minimising the chance of failure and the need for costly redo jobs. We believe that redoing work creates a negative impact on both clients and personal growth. We want you to look at a job finished and think to yourself, “I did that, I’ve put new shoes on that truck.”

• Compassion and Calmness: We promote a culture where team members approach client situations with compassion and empathy. We believe in harnessing calmness to de-escalate situations while remaining firm and professional.

• Emotional Maturity and Accountability: Our team is expected to demonstrate emotional maturity, staying calm under pressure, and holding each other accountable. We believe in a supportive environment where constructive feedback is welcomed, and growth is encouraged.

• Team Bonding: To strengthen our relationships and build camaraderie, we organise quarterly staff bonding events. These activities are chosen to align with diverse interests and promote team unity.

• Politeness and Presentation: We value polite and respectful communication and expect our team members to always be well-presented, reflecting the professionalism of our brand.

• Innovative Thinking: We seek tyre fitters who are not just skilled but also looking to revolutionise the industry. We value innovative thinking and the desire to set new standards in tyre services.

• Integrity: We prioritise good character and ethical behaviour, ensuring that no one takes advantage of the business or engages in practices that could undermine trust and integrity.

• Valuing Processes and Client Connections: We place high value on the processes we follow and the connections we build with clients. It’s essential to genuinely care about what we can provide and the potential impact of our work. We don’t just say it for the sake of saying it; we truly mean it and stand by it. Our commitment is to deliver high standards consistently and to have personal pride in our contributions.

External Culture:

At ANL Tyres, our external culture is defined by our dedication to exceptional client service and industry-leading practices.

We strive to:

• Push for Client Satisfaction: We are committed to going above and beyond to meet our clients’ needs. This includes being prepared to get up early and work hard to complete jobs on time. Our goal is to alleviate the stress of tyre maintenance for our clients by providing a service that is both preventative and responsive.

• Comprehensive Service: We aim to be a one-stop shop for our clients, offering thorough tyre inspections for wear and damage, and providing clear, effective resolution options. We focus on preventing issues before they arise, ensuring clients receive maximum value and peace of mind.

• Build Trust: We are dedicated to embodying a flawless level of trust, working to remove any negative stigma associated with the tyre industry. We want our clients to feel confident that they do not need to micromanage the services we provide. We always do right by our clients, striving to be a standout provider in the industry.

• Revolutionise the Industry: We aim to set new standards in the tyre fitting industry by being a point of difference in every aspect of our service. Our approach is designed to transform client expectations and redefine industry norms. We own our role and strive to revolutionise tyre fitting with innovative practices and an unwavering commitment to excellence.

Key Responsibilities:

1. Senior Tyre Installation and Repair

• Execute: Perform complex tyre installations and repairs with precision and expertise, upholding the highest standards of quality and safety.

2. Technical Guidance and Training

• Mentor: Provide technical guidance, mentoring, and training to junior technicians and trainees, fostering a culture of growth and accountability.

• Support: Assist team members with troubleshooting and resolving complex tyre issues, demonstrating problem-solving skills and patience.

3. Maintain Equipment

• Operational Oversight: Ensure all tyre fitting, balancing, and any other related service equipment is maintained and operated correctly, emphasising accuracy and reliability.

• Calibration: Regularly calibrate and service tools to maintain precision and efficiency, demonstrating a commitment to excellence.

4. Quality Control and Compliance

• Inspection: Conduct thorough inspections of completed work to ensure it meets company standards and safety regulations, with no compromises or rushing.

• Compliance: Ensure all procedures adhere to industry standards, manufacturer guidelines, and legal requirements, promoting trust and accountability.

5. Customer Service

• Interaction: Engage with customers to provide expert advice on tyre care, maintenance, and selection, maintaining a personable and professional demeanour.

• Resolution: Address and resolve customer concerns or complaints professionally and effectively, ensuring customer satisfaction.

6. Inventory Management

• Stock Control: Monitor and manage tyre and equipment inventory levels, reporting shortages or issues proactively and responsibly.

• Ordering: Assist with ordering and procuring tyres and parts as needed, ensuring the availability of high-quality products.

7. Invoicing and Documentation

• Generate Invoices: Prepare invoices for completed services, ensuring accuracy and completeness, with a focus on detail and precision.

• Record Keeping: Maintain accurate records of services provided, including all details necessary for invoicing, demonstrating integrity and accountability.

8. Safety and Training

• Safety Protocols: Enforce safety protocols and procedures in the field to ensure a safe working environment, with an unwavering commitment to safety.

• Training: Lead safety training sessions and promote best practices among the team, demonstrating leadership and responsibility.

9. Team Leadership

• Coordination: Coordinate daily tasks and workflows among the tyre fitting team, ensuring efficiency and timely service delivery, while promoting a positive team environment.

• Performance: Conduct performance reviews and provide constructive feedback to team members, fostering a culture of continuous improvement and emotional maturity.

Skills and Qualifications:

• Technical Expertise: Extensive experience in tyre fitting, balancing, and repair for commercial vehicles, particularly in a mobile setting.

• Self-Accountability: Demonstrates personal responsibility, integrity, and a strong work ethic in all tasks.

• Trustworthiness: Reliable and trustworthy, capable of handling responsibilities with honesty and transparency.

• Good Character: Exhibits professionalism, emotional maturity, and a personable nature in all interactions.

• Drive: Strong desire to achieve goals, complete tasks efficiently, and maintain high standards without compromise.

• Attention to Detail: Strong focus on detail and precision in all technical work and invoicing tasks.

• Customer Service: Excellent communication skills and the ability to interact with customers professionally.

• Problem-Solving: Advanced problem-solving skills and the ability to handle complex technical issues.

• Physical Stamina: Ability to handle physically demanding tasks and work in various conditions.

Education and Experience:

• Experience: Extensive experience as a tyre technician, with prior experience in a leadership or supervisory role highly desirable, particularly in mobile commercial tyre services.

• Certifications: Relevant certifications in tyre fitting and automotive repair are advantageous.

Additional Requirements:

• Driver’s License: A valid driving license is required, especially for roles involving mobile tyre fitting services.

• SafeWork/Forklift License: A valid SafeWork/forklift license is desirable, or a willingness to obtain.

• Safety Training: In-depth understanding of safety procedures and protocols in a mobile commercial environment.

Staff Bonding Events:

At ANL Tyres, we believe in fostering strong relationships among our staff. To support this, we hold quarterly staff bonding events on one Sunday every quarter. Attendance is highly encouraged, though not mandatory. These events are designed to build camaraderie and may include activities such as hiking, mountain biking, local charity work, meditation/yoga/pilates, paintball, and canoeing. We encourage participation in these events to strengthen team spirit and enjoy time together outside of work.

About ANL Tyres:

At ANL Tyres, we are not just in the business of tyre services; we are committed to revolutionising the industry with a focus on excellence, innovation, and unparalleled customer care. Our mission is to deliver top-notch tyre services that ensure the safety, performance, and longevity of commercial vehicles, including trucks, buses, and heavy machinery.

Our Vision:

We envision a future where ANL Tyres sets the gold standard for tyre services through a combination of cutting-edge technology, comprehensive solutions, and a deep understanding of our clients’ needs. We strive to be a trusted partner that businesses can rely on for both preventative and on-demand tyre maintenance, creating a seamless and stress-free experience.

Our Values:

• Commitment to Excellence: We take pride in our work and are dedicated to providing high-quality, reliable tyre services. Every task is approached with meticulous attention to detail and a commitment to doing the job right the first time. Our goal is to exceed client expectations and deliver superior results consistently.

• Innovation and Leadership: We are at the forefront of the industry, continuously seeking new ways to improve and innovate. By embracing advanced technologies and pioneering practices, we aim to set new benchmarks in tyre fitting and maintenance. We encourage our team to think creatively and challenge the status quo, leading the way in transforming the tyre service industry.

• Customer-Centric Approach: Our clients are at the heart of everything we do. We strive to build lasting relationships based on trust, transparency, and integrity. Our focus is on alleviating the stress of tyre maintenance for our clients by offering comprehensive inspections, proactive solutions, and responsive service. We aim to be a one-stop shop that clients can rely on for all their tyre needs, confident in the knowledge that we always have their best interests at heart.

• Supportive Work Environment: We believe that a positive and supportive workplace fosters personal and professional growth. At ANL Tyres, we prioritise creating an environment where our team feels valued, respected, and empowered. We offer opportunities for development, encourage open communication, and support each other in achieving both individual and collective success.

• Ethical Standards: Integrity is the cornerstone of our business. We are committed to ethical practices and maintaining a high level of professionalism. Our goal is to dispel any negative stigma associated with the tyre industry by ensuring that our services are delivered with honesty, transparency, and a genuine commitment to doing what is right.

Join Us:

Be a part of a company that not only values expertise and leadership but also fosters a
culture of continuous improvement and personal pride. At ANL Tyres, you’ll have the
opportunity to contribute to a forward-thinking organisation that is dedicated to
excellence, innovation, and exceptional client service. Join us and help shape the
future of tyre services with a company that truly values its people and its impact on
the industry.