REDYSURE Insurance and Risk Solutions is a specialised full­-service insurance broker who facilitate insurance placements for a broad range of clients Australia wide.

Role Overview:

As a Claims Assistant, you will provide essential administrative support to our Claims Department, ensuring the efficient processing of insurance claims. Your role will involve data entry, document management, and communication with clients and insurers, contributing to timely and accurate claims resolution.

The key responsibilities including:

· Claims Data Entry: Input new claims into the system, ensuring all required information is accurately recorded.

· Document Management: Organize and maintain claim files, ensuring easy retrieval and compliance with company policies.

· Client Communication: Respond to client inquiries regarding claim status, required documentation, and next steps, providing exceptional customer service.

· Claims Monitoring: Track the progress of claims, following up with clients and insurers as necessary to ensure timely resolution.

· Administrative Support: Assist Claims Officer and Account Manager with administrative tasks, such as preparing correspondence and scheduling appointments

What we are looking for:

-Strong experience in customer service industry

-A strong focus on time management and work management

-Exceptional verbal and written communication skills

-Strong data input, and attention to detail abilities.

-Proven ability to work in an electronic document management system

-High levels of resilience and empathy

-Mandarin/Chinese speaking preferred but not essential.

-Accounting background preferred but not essential.

Career Development Opportunities:

Advancement: Potential to progress to Claims Officer, Claims Manager or Account Manager roles.

Professional Growth: Access to ongoing training and development programs to enhance skills and knowledge.

Industry Recognition: Opportunity to obtain industry certifications such as ANZIIF's Certified Insurance Professional (CIP).

We are human-centered organisation, we are aiming for creating better working environment. Please apply and join this exciting team at RedySure.

For further information, please contact our Careers team at [email protected]