Our vision is to be a leading public university of technology recognised for our global impact. We are a dynamic and innovative university, ranked by QS Top 50 Under 50 rankings as Australia’s top young university, and located centrally in one of the world’s most liveable cities. With a culturally diverse campus life and extensive international exchange and research programs, UTS prepares graduates for the workplaces of today and tomorrow.

About the role

The Lifetime Learner Experience (LLE) is seeking a number of Campus Assistant Services Officers to join the Workforce Team.

The Campus Assistant Services Officer is responsible for delivering a quality customer experience by providing timely, accurate and efficient information and assistance to stakeholders, including but not limited to the following responsibilities:

· Work collaboratively amongst an energetic team, servicing student enquiries in-person, on phones and over the counter.

· Respond via our online portals on behalf of the university, to high volumes of enquiries from our culturally diverse student community, the general public and University stakeholders.

· Provide support, advice and training of new team members, and share learnings.

· Work within several teams across the LLE to assist with peak period workloads.

· Attend official university events as a representative of UTS, such as graduation ceremonies, open days and information days.

About you

You are a self-motivated individual, enjoying a variety of tasks and working with many stakeholders. You will enjoy a role which gives you the opportunities to gain an understanding of all aspects of learner journey at the university.

You are also:

· Customer service orientated with a passion for working in a customer facing role.

· Proficient with computer applications and databases.

· Able to retain and manage a large amount of information with a high level of accuracy.

· Flexible and able to adapt to all levels of change in the work environment.

· Proven in your capacity to work productively and effectively within different teams and locations

· Able to work under broad direction, be self-motivated, take initiative and exercise good judgment.

· To communicate effectively, in both verbal and written format

Remuneration & Benefits

Pay rate: $52.84 per hour (HEW 4 casual pay rate)

The university offers 12% employer provided superannuation. This appointment will be on a casual basis.

How to Apply

For the full list of the selection criteria and role responsibilities please click the apply link and download the Position Description (PD) from the UTS website.

Review the above information and PD about the position and submit:

· a current CV

· a separate document of no more than 2 pages addressing the following selection criteria:

o Ability to maintain key, internal and external stakeholder relationships applying diplomacy and tact in a pressured environment

o Demonstrated ability to understand, retain and manage a large amount of information with a high level of attention to detail

o Indicate your availability to work from October 2025 to January 2026

Candidates who are shortlisted will be invited to a computer-based test (PC) on campus, where they will be provided with a number of tasks to demonstrate their job-related skills.

Only those applications submitted via the UTS online recruitment system will be accepted. Current UTS employees should apply through their UTS Employee Self Service function.

For information to assist you with compiling statements to answer the selection criteria, please visit Answering Selection Criteria.

As you will be unable to save your application once started, please have all required documents and information available prior to commencing.

Please ensure that the file name for each document submitted includes IRC321120.

If you are experiencing any technical difficulties with uploading your application onto the UTS online recruitment system or any further enquiries, please email [email protected].

Applications should be submitted via the UTS online recruitment system.

Closing Date: Monday, 25 August 2025 at 9.00am (AEST)