Join Our Team as a Client Service Officer!

About Us:

CBM Facilities Group is a dynamic, multi-national company with 21 years experience in the industry.

Vision: Connecting organisations, tradespeople, and communities!

Mission: CBM serves as a dynamic central hub, seamlessly connecting organisations with grassroots service providers, powered by great people and smart technology, we ensure safe, quality, and reliable facility services and maintenance solutions!

About the role:

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to become a vital part of CBM as a Client Service Officer.

Serve as primary point of contact for clients, fostering strong relationships and meeting their needs.

Distribute incoming work, ensuring adherence to priorities and pricing guidelines.

Ensure compliance with quality, safety, and risk management requirements.

Collaborate with clients, service providers, and internal teams to coordinate and execute service delivery.

Coordinate and manage stakeholder partnerships, communications, and meeting schedules.

Document and communicate service requirements throughout the entire process.

Provide management with feedback on contractor performance.

Monitor client satisfaction levels, address any potential concerns or service gaps and provide solutions.

Represent the company's values and commitment to excellence in all interactions as a brand ambassador.

About you:

We believe that exceptional client experiences start with a dedicated and talented team. As a Client Service Officer, you will play a pivotal role in ensuring that our clients receive the highest level of service and satisfaction.

A customer-centric approach and a passion for delivering outstanding service.

Strong problem-solving with a proactive and solution-oriented mindset.

Exceptional interpersonal and communication skills, with the ability to build rapport and trust with clients.

Ability to multitask and prioritise competing demands in a dynamic environment.

Excellent time management, organisational skills and attention to detail, ensuring accuracy and efficiency.

Open to adopting AI, digital tools, and new systems to drive efficiency, enhance decision-making, and improve service delivery.

Why Join Us?

Work That Actually Matters – Help bridge the gap between organisations, tradespeople and local communities. Real impact, every day.

Level Up: Enjoy real opportunities for growth and learning.

Strong Team. Stronger Support. – We back each other so we can all deliver our best.

Tech-Savvy – We use smart tools (including AI) to make work easier. If you’re curious and love learning new things, you’ll fit right in.

Help Us Rethink What’s Possible in Facility Services

We’re looking for a Client Service Officer who brings fresh ideas and energy, while working collaboratively within a strong and focused team. You’ll coordinate closely with our trade partners, ensuring jobs are delivered efficiently, safely, and with great service.

Are you someone who leads with purpose, embraces innovation, and thrives on making a real impact? At CBM, we’re not just doing business as usual — we’re transforming how organisations connect with communities, and we want you on the journey.

Sound like you?
Apply now with your cover letter and resume, and tell us what makes you the right fit for this exciting opportunity.