Case Manager – Reintegration

Part Time 0.8 FTE | Albany WA

SCHADS Level 3.1 – 4.1 + Super + Salary Packaging

Pivot Support Services has an opportunity for a Case Manager to join to its established Reintegration service in Albany and the Great Southern.

In this challenging and enriching role, you can leverage your experience and make a real impact in the lives of people returning to the community from prison - empowering individuals to overcome barriers and rebuild their lives.

As a Case Manager, you will manage a diverse caseload of clients in both pre- and post-release phases. Your work will focus on developing and implementing support plans that address accommodation, health, life skills, employment, and social reintegration needs. You'll also help deliver voluntary, skills-based programs within prisons and community settings.

A typical week may include:

· Supporting clients in prison and the community to develop practical reintegration plans

· Building trust-based relationships that foster engagement and self-efficacy

· Facilitating voluntary education programs focused on life skills, goal setting, and social connection

· Liaising with housing providers, health services, and support networks

· Participating in interagency forums to advocate for client needs

· Keeping accurate and professional case notes, in line with privacy and compliance requirements

A current driver’s license, National Criminal History Check, and the ability to meet prison access requirements are essential, including Department of Justice clearance.

You can find out more in the Job Description below and on our website. If this role seems like you, then you can contact the Reintegration Manager at Pivot Support Services on (08) 9842 96 99 for a confidential chat, or you can apply online through Seek.

Please provide a current CV and a cover letter or video that addresses the key selection criteria by 9am on Monday 18th August 2025.

Shortlisting and interviews may commence prior to the closing date.

Job title:

CASE MANAGER - Reintegration

Reports to:

Manager-Reintegration

Responsible for (other positions):

Nil

Type of position:

Part Time (0.8 FTE)

Location:

Albany. May be required to travel to other locations for brief periods to perform duties.

Agreement/ Grade:

Social, Community, Home Care and Disability Services Industry Award 2010 (Social and Community Services Employees) Level 3.1 – 4.1

INTRODUCTION

As a Case Manager within the Reintegration Team, your primary role is to support male prisoners within our regional prisons to prepare for their release and successful reintegration into the community. This includes developing personalised support plans that address a range of needs. You may also work with post-release male and female clients who have transitioned into the region from other facilities.

In addition to case management duties, you will contribute to the design and facilitation of voluntary education programs aimed at equipping clients with practical skills to overcome challenges after release. Programs are delivered within prisons, in the community, and across the region.

KEY RESPONSIBILITIES

· Client-Centred Case Management: Manages a caseload of pre- and post-release clients, providing tailored, culturally informed support that promotes engagement and addresses individual reintegration needs.

· Release Planning and Transition Support: Develops comprehensive, strengths-based support and transition plans for each client, covering accommodation, parenting, health and disability, career planning, education and training, life skills, and pro-social engagement.

· Service Coordination and Referral: Establishes and maintains effective relationships with service providers and stakeholders to facilitate timely and appropriate referrals that meet client needs.

· Client Engagement and Relationship Building: Builds professional, trust-based relationships with clients that foster open communication, increase motivation, and encourage consistent participation in support services.

· Case Documentation and Compliance: Maintains accurate, up-to-date case notes and records in line with organisational procedures and privacy legislation, ensuring high standards of accountability and transparency.

· Data Collection and Reporting: Records and tracks relevant data to support reporting, performance evaluation, and continuous service improvement.

· Interagency Collaboration and Representation: Represents Pivot in interagency forums and stakeholder meetings, promoting collaborative partnerships that enhance reintegration outcomes.

· Program Design and Continuous Improvement: Actively contributes to the development, review, and refinement of reintegration programs to ensure content remains relevant, evidence-based, and culturally appropriate.

· Knowledge of Contracted Programs: Develops a working understanding of all contracted programs associated with correctional services, including their objectives, client eligibility, and delivery requirements.

· Program Facilitation: Plans, schedules, and delivers voluntary group-based programs to clients in custody, ensuring content is empowering, accessible, and delivered with cultural sensitivity.

· Program Quality and Relevance: Ensures all program materials and facilitation methods are respectful, appropriate, and aligned with identified client needs and learning styles.

· Monitoring and Evaluation: Supports ongoing assessment and evaluation of program effectiveness through participant feedback, reflection, and outcomes monitoring.

· Research and Project Support: Undertakes research and contributes to project activities as required to support service innovation and evidence-informed practice.

· Innovation and Service Development: Identifies and recommends improvements to processes, tools, or approaches within your area of responsibility to enhance client outcomes and organisational impact.

· Workplace Conduct and Compliance: Complies with Pivot’s Code of Conduct, Workplace Handbook, and relevant policies and procedures, demonstrating professionalism and alignment with organisational values.

· Prison Access Protocols: Fulfils all security, procedural, and conduct requirements when attending correctional facilities, ensuring safety and professionalism at all times.

· Professional Development: Participates in ongoing learning, supervision, and professional development to maintain best practice and continuous growth.

· Other Duties: Carries out additional duties as reasonably directed by the supervisor to support team and organisational goals.

· Health and Safety Compliance: Actively participates in Pivot’s OHS system, reporting hazards and complying with safe work procedures to maintain a healthy and secure workplace.

· Duty of Care: Takes personal responsibility for own safety and contributes to the wellbeing of colleagues and clients by maintaining awareness and supporting a safe work environment.

KEY ATTRIBUTES

The Case Manager will demonstrate the following personal attributes to effectively support successful reintegration outcomes for clients:

Client-Centred Case Management: Proven ability to manage a caseload of complex clients in line with best-practice reintegration frameworks, ensuring support plans are developed and implemented with empathy, consistency, and in accordance with Pivot values.

Inclusive Program Delivery: Adaptable and culturally competent in delivering reintegration programs and services tailored to diverse cohorts, including individuals with complex needs, Aboriginal and Torres Strait Islander peoples, and those with varying levels of readiness for release.

Proactive and Organised: Highly self-motivated, efficient, and well-organised, with the ability to prioritise competing demands and maintain momentum in a fast-paced, client-facing environment.

Strong Administrative Capability: Excellent administrative and digital literacy skills, including accurate case file documentation, database management, and compliance with recordkeeping and confidentiality standards.

Effective Communication and Engagement: Exceptional verbal and written communication skills, with the ability to build rapport and trust with clients, motivate behavioural change, and communicate effectively with stakeholders including family, service providers, and government agencies.

Collaborative and Professional Team Player: Demonstrated ability to work constructively within a small team, contribute to collective outcomes, and collaborate with external professionals while maintaining clear professional boundaries.

Interagency Partnership Building: Skilled at developing and maintaining positive, respectful relationships with community organisations, Department of Justice and other government departments, and other reintegration partners to ensure a coordinated approach to service delivery.

Integrity and Accountability: Takes responsibility for the quality and timeliness of own work, exercising sound judgment, confidentiality, and discretion in line with legal and ethical standards.

Values-Driven Representation: Actively embodies and promotes Pivot values in all interactions, serving as a positive ambassador for its mission, vision, and commitment to social justice and rehabilitation.

VALUES

· Respect: We treat every individual with dignity, compassion, and fairness. This includes respecting cultural diversity, lived experience, and the rights of clients, colleagues, and community members. We actively listen, maintain professionalism, and foster inclusive and non-judgmental environments.

· Integrity: We act with honesty, transparency, and accountability in all our work. Integrity means doing what is right, even when no one is watching, and following through on our commitments. We uphold ethical standards and take responsibility for our actions and decisions.

· Innovation: We embrace change and actively seek opportunities to improve. Innovation involves being open to new ideas, using evidence-based approaches, and finding creative solutions to complex problems. We encourage learning, experimentation, and constructive feedback as pathways to progress.

· Excellence: We strive for the highest standards of professionalism and performance. Excellence means consistently delivering quality services, paying attention to detail, and taking pride in our work. We pursue continuous improvement and are committed to achieving the best possible outcomes for our clients and stakeholders.