Are you a Salesforce expert with a passion for digital transformation and a talent for building impactful solutions? We're looking for a dynamic Salesforce Functional Consultant to join our team as we embark on the next exciting phase of our growth!

About the Role

Over the past five years, SSI has grown to support over 600 internal users with our Salesforce CRM system, implementing Non-Profit Cloud as a core solution for delivering excellent human services.

As we continue our exciting digital transformation, this role is key to successfully onboarding new programs and enhancing functionality for existing ones. You will be a vital link between our internal staff and the technical solutions, ensuring our Salesforce practice continues to grow and meet the evolving needs of our organisation.

Key responsibilities will include:

• Requirements Analysis: Define, document, and analyse business needs in consultation with our internal staff.
• Collaborative Solutions: Partner with our internal team and external partners to coordinate the building of new solutions.
• System Configuration: Configure Salesforce to meet user requirements using declarative tools, screen design, and security permissions.
• Training & Support: Develop training guides, assist with training, and provide support for users, especially during go-live and new feature rollouts.
• Quality Assurance: Assist with developing test cases and provide UAT (User Acceptance Testing) support.
• Stakeholder Engagement: Develop and maintain strong relationships with key stakeholders and gather feedback to suggest improvements.

About You

You're an experienced Salesforce professional who enjoys translating business needs into effective technical solutions. You're a natural collaborator, a great communicator, and are passionate about using technology to drive positive change.

Essential criteria we're looking for:

• A Bachelor's Degree and Salesforce Certified Administrator credential.
• Strong knowledge of Salesforce, especially in data models and architecture, Flows, and security management.
• Proven skills in change management.
• Strong communication skills and the ability to facilitate workshops and create clear documentation.

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight.
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Applications close 22nd August 2025

If you would like more information on the recruitment process, please contact the talent acquisition team at [email protected] or call us at 0403 984893.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [email protected]

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.