Victorian Power Savers is the trading name for Ampco Electrical Service Pty Ltd. Ampco was established in 2012.

Victorian Power Savers is operating under the VEU program. We are bound to comply with the regulations laid down by the Victorian Government - Essential Services Commission, Clean Energy Regulator, Solar Victoria, Victorian Building Authority and Energy Safe Victoria.

Our Objective is to provide an outstanding solution, that not only saves the client money in operating cost, but performs at the highest standard. The business is run to high ethical standards by enthusiastic and passionate group of people, whose goal revolve around the successful integration of the latest energy efficient technologies.

Victorian Power Savers is seeking Customer Relationship Engineer who can hit the ground running to oversee the entire lifecycle of Customer Relationship from incoming lead to the final sign off. The most important function will be the first call to the customer to understand their needs and set up the appointment for the visit of the Sales representative. A very pleasant voice, full of energy and happiness will be an asset in this role.

To support our continued growth, we are seeking an enthusiastic and detail-oriented Engineer to join our team.

Position Overview

We welcome applicants with a degree in Mechanical, Electrical or Electronic Engineering.

Engineering graduates should also have a willingness to learn particularly about solar energy systems (grid connected with and without battery), hot water systems (heat pump), and reverse cycle air conditioning systems, solar energy both PV and Battery.

Key responsibilities:

Understand the prerequisites of the Federal and Victorian Government rebate programs.

Manage incoming calls, emails, and correspondence, directing them to the appropriate personnel.

Acquire new customers through inbound calls, outbound calling and emails.

Understanding customer needs and answering their queries related to products and services.

Explain the features and benefits of the products and services to a prospect.

Work with other departments of the organization and the installation teams to complete the orders.

Key person managing the sales pipelines, end to end.

Maintain and update company databases and records.

Assist with scheduling appointments, meetings, and travel arrangements.

Prepare and distribute documents, reports, and presentations as needed.

Coordinate office supplies, equipment, and facilities management.

Assist with basic accounting tasks such as invoicing, expense tracking, and reconciliation.

Assist in organizing company events, meetings, and conferences.

Learn and proficiently use industry-specific software such as:

VEU calculators

STC calculator

Dataforce

BridgeSelect

Pylon

Open Solar

GoHighLevel

LeadConnector

and others as the business evolves.

Scheduling and delivering equipment to customer sites.

Skill expectations:

Excellent tele calling skills. It is mandatory to have proper Australian English accent. We will request applicants to send us a voice recording for review.

Proven experience as a customer relationship officer or similar role.

High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.

Will be required to quickly learn working on GoHighLevel, ServiceM8, BridgeSelect, OpenSolar and Dataforce.

Excellent organizational and time management skills with the ability to prioritize tasks.

Strong communication and interpersonal abilities.

Attention to detail and accuracy in all work tasks.

Ability to work independently with minimal supervision as well as in a team environment.

Flexibility and adaptability to handle multiple tasks and changing priorities.

Position Details:

Full-time, on-site role (remote work is not available).

Location:

We will prefer candidates who are within 30 minutes of driving time during peak rush hour in the morning.

Working Rights:

Applicants who are not citizens of Australia or New Zealand must have full working rights in Australia. Please attached your visa along with the application.