The Role:

As a Customer Contact Centre Officer, you’ll be the first point of contact for our customers. Your main responsibilities will include:

Out bound contact calls, SMS and emails

Providing accurate information about our products and services

Resolving customer issues in a timely and professional manner

Assisting with processing orders

Maintaining detailed records of customer interactions

Working collaboratively with other team members to ensure customer satisfaction

Responding to customer inquiries via phone, email, or chat

What We’re Looking For:

Strong communication skills, both written and verbal

A positive attitude with a genuine passion for helping customers

Ability to work well in a team as well as independently

Previous experience in a customer service role (preferred but not essential)

Excellent problem-solving skills and attention to detail

Ability to stay calm and professional under pressure

Computer skills, including familiarity with CRM systems (desirable)

Excellent negotiating skills

What We Offer:

Competitive salary and benefits

Ongoing training and support to help you grow in your role

A positive, supportive team environment

Strong Career progression opportunities within the company

Flexible work hours to accommodate your lifestyle