We are currently seeking an experienced Reception & Bookings Team Member to join our front-of-house team.

This is a varied and rewarding role for someone who enjoys working with people and animals. The ideal candidate will be a clear communicator with excellent attention to detail, a strong customer service focus, and the ability to multitask in an often fast-paced setting.

What We Offer

Enjoy a rewarding role supporting pets through times of change, travel, or challenge in their owners' lives

Be part of a professional, friendly team within a respected business with over 36 years of experience in the industry

Receive full on-site training and genuine long-term opportunities for the right candidate

Stable, consistent hours: while this is a casual position, it offers reliable shifts and long-term security in the animal care industry

We’re Looking For Some Who Has

A genuine love for animals and a team-first attitude

Personable and relatable approach to customer service

Confidence in learning new software systems (full training provided)

Proven experience in administrative, bookings, or customer service roles

Strong working knowledge of Microsoft Outlook and general computer systems

Excellent time management skills and a sharp attention to detail

A calm and courteous manner—especially under pressure

A friendly, organised, reliable, and professional team player

About the Role

As part of our Reception and Bookings team, your responsibilities will include:

Handling incoming enquiries and bookings via phone and email (Outlook proficiency required)

Providing warm, professional service to clients while upholding our high standards of care and communication

Managing customer records and reservations using a custom-built software system

Attending to pet admission and departures at reception, and liaising with kennel staff to coordinate pet placement

Maintaining accurate vaccination, pet health records and customer details

Availability for weekday shifts and Saturday mornings is essential

How to Apply:

We take applications seriously - so should you.
To be considered, please submit:

A cover letter explaining why you’re a great fit for this role

Your resume and references

Complete the Google Form questionnaire linked below:
https://forms.gle/j8z7MEqCbKCNKodGA

PLEASE READ:

Applications without a cover letter and/or google form submissions may not be reviewed due to the high-level volume of non-genuine applications.

If you’re ready to be part of a team that values care, professionalism, and a great work ethic — we’d love to hear from you.

For more information about the role please contact our HR team via [email protected].

We look forward to hearing from you!