Our participants, Our people, Our purpose

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The External Review Branch sits in the Reviews and Information Release Division in the NDIA and are looking to fill multiple APS5 Case Manager vacancies in the Branch.

The External Review Branch manages all external review applications lodged with the Administrative Review Tribunal (ART) and aims to improve the experience of current and prospective participants in the NDIA by resolving disputes in a timely and consistent manner.

Multiple APS5 Case Management roles are available in this Branch, across various locations. This is a place where your analytical thinking, decision-making, problem-solving skills and a drive for social impact can flourish. This makes every day at work rewarding as you get to work for an Agency creating lasting changes for Australians living with a disability.

Where you can add value

The APS5 Case Manager will have a high degree of contact with stakeholders and will be required to provide efficient, accurate and timely completion of duties in line with timeframes set by the Administrative Review Tribunal (ART) and Agency service guarantees.

Responsibilities of the role include but are not limited to:

• Have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries.
• Contribute to management of workflow in collaboration with team leadership.
• Gather information from participants and their representatives, planning partners and multiple stakeholders, to enable high-quality planning and evidence-based decision-making.
• Using Tribunal Orders and evidence, build and implement NDIS Participant Plans of supports.
• Work closely with Participants and their representatives to ensure NDIS Participant Plans include funded supports, that reflect Tribunal decisions.
• Resolve issues and complaints in relation to Participant plans.
• Complete administrative and data entry tasks relating to Participant records and task workflows.
• Contribute to the achievement of key performance indicators, including planning targets.
• Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.

Enough about us, let’s talk about you

To be successful in the role, you will ideally possess skills, experience and/or qualifications in one or more of the following areas: Occupational Therapy, Speech Pathology, Psychology or Physiotherapy, case management, insurance, dispute resolution, or prior experience with the NDIA.

Extensive experience in the disability sector, dispute resolution and mediation, legal processes, case management and/or a therapeutic background is also highly desired, along with highly developed stakeholder engagement skills. The ideal candidate will need to make informed decisions in a timely manner in line with legislation, policies and procedures, and prioritise complex tasks to meet tight tribunal deadlines.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from ACT - Deakin, NSW - Parramatta, QLD- Brisbane, VIC - Richmond, VIC - Geelong, SA - Adelaide and WA - Perth, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close on Tuesday 19 August at 11:30pm AEST.

If you have any questions, please contact Geoff Roberts via email on [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact Hoban on 1300 550 388 [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.