Customer Service Representative (Level 1)
Daelibs Pty Ltd
Posted 24 days ago
About Us
Daelibs is an award-winning IoT company with over 20 years of experience delivering cutting-edge spatial solutions. We pride ourselves on providing industry-leading technology supported by outstanding customer service.
Our core business provides mobile SaaS solutions to a range of private organisations and government clients, with our technology operating across the Asia-Pacific region.
About the Role
We’re seeking a motivated and customer-focused Customer Support Representative to join our friendly and capable team. As the first point of contact for our valued customers, you’ll play a key role in delivering prompt, effective support while embodying the Daelibs brand through your professionalism and personable approach.
In this role, you’ll provide timely resolutions to routine technical issues, manage service requests, and escalate matters that fall outside your scope.
Key Responsibilities
Deliver frontline support services in line with agreed SLAs.
Log, validate, and document incoming support requests.
Maintain accurate records in the ticketing system.
Escalate complex issues as appropriate
Provide timely updates to customers and internal teams.
Troubleshoot and resolve hardware/software issues customers are facing.
Assist with QA processes.
Contribute to support process improvements and team initiatives.
About You
To be successful in this role, you will demonstrate:
A genuine passion for delivering exceptional customer service
Strong written and verbal communication skills
Exposure to IT technical support or related activities
Solid troubleshooting and problem-solving abilities
High attention to detail
Effective time management and prioritisation skills
Strong interpersonal skills and the ability to work with a diverse range of customers
Adaptability and a proactive approach to change
A high level of self-motivation and personal accountability
Desirable Qualifications and Experience
Background in IT or a relevant qualification
If you’re ready to take the next step in your career, click ‘Apply for this job’ via SEEK and upload your cover letter and resume.
About Daelibs Pty Ltd
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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