About Us

Reach Out Canberra is a NDIS support provider that aims to give a voice to people affected by severe mental illness. We provide quality mental health and domestic support, group programs, strength-based support for adolescents with autism, mentoring and support coordination. We believe a better life is possible for the millions of people affected by mental illness, and we want to support these people to live their best life possible.

Reach Out Canberra is a rewarding and inspiring workplace offering diverse work experience. We have a knowledgeable and innovative multidisciplinary team and offer a friendly, relaxed, inclusive culture where everyone has the opportunity to thrive.

About the Role

Outreach Support Team Leader
Full Time

ROC is growing and we are looking for experienced team leaders to manage our large pool of causal support workers and inspire exceptional service delivery.

The purpose of this role is to handle the day-to-day management of ROC support workers, maintain service quality excellence and adhere to NDIS compliance requirements. This includes roster changes, report writing, incident management, workload management and task completion along with coaching, supervision sessions and support.

You will be responsible for building relationships with staff and stakeholders (support coordinators, clinical care teams, family members and other service providers) to ensure support workers are maintaining a consistently high standard of support to our clients.

The administrative duty of this role also includes preparation and management of NDIS service agreements, submission of NDIS reportable incidents, preparing monthly reports, participant intake, letters, and assessments.

Essential requirements

High degree of empathy and conscientiousness

Excellent organisational skills

Ability to meet and own outcomes

Thrives in a collaborative and engaging culture

Can work independently and as part of a team

Keen interest in program development

Working knowledge of Microsoft programmes

Minimum 2 year’s experience managing a team

Experience working within mental health/community sector

Excellent written and verbal communication skills

Ability to work collaboratively with a variety of stakeholders within a multidisciplinary team

Demonstrated ability to work reliably, remain punctual and work under limited direct supervision

Current unrestricted Australian Driver License

Current First Aid and CPR certifications, or willingness to obtain one.

Current unrestricted Working with Vulnerable People (WWVP) clearance or willingness to obtain one.

Company Culture: At Reach Out Canberra, we foster a collaborative and supportive work environment. We believe in recognizing and rewarding the efforts of our team members. Joining our team means becoming part of a passionate group committed to making a difference in the mental health community.

Application Process: If you are a motivated individual with a passion for leadership and supporting others, we invite you to apply by submitting your resume and a cover letter outlining your relevant experience. Please include details of how your experiences and skills make you a good potential candidate for this leadership position.

Please note - Applications without a cover letter will not be considered.

ReachOut Canberra encourages applications from minorities, First Nations people and all other qualified applicants.

Only those applicants who have the right to work in Australia can be considered.