About the role

Whitsunday Housing Co Ltd is seeking an experienced Outreach Worker to join our dedicated team in supporting individuals and families experiencing homelessness or at risk of homelessness in the Whitsundays region. This full-time role is located in Whitsundays, Queensland, and will involve engaging with the local community to provide housing and support services.

What you'll be doing

Conduct outreach to identify and engage with individuals and families experiencing or at risk of homelessness

Provide case management support, including needs assessments, goal setting, and coordination of appropriate services

Support clients to access stable and affordable housing, including referrals to transitional and long-term accommodation

Advocate on behalf of clients to ensure they receive the necessary support from relevant agencies and services

Develop and maintain relationships with key community partners and stakeholders

Contribute to the development and implementation of homelessness prevention and intervention strategies

Maintain detailed client records and prepare reports as required

Fixed full-time employment, contract ending 30th June 2026

What we're looking for

Relevant tertiary qualification in Social Work, Community Services, or a related field

Minimum 2 years' experience in an outreach or case management role within the homelessness or housing sector

Demonstrated understanding of the issues and challenges faced by individuals and families experiencing homelessness

Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients from diverse backgrounds

Strong problem-solving and advocacy skills, with the ability to navigate complex systems and access support services

Commitment to working collaboratively within a team and across community networks

A valid driver's licence

Competitive salary and generous salary packaging options

Ongoing training and professional development opportunities

Supportive and inclusive work environment

Access to employee wellbeing programs and initiatives

Must hold or be willing to obtain if successful:

QLD Working with Children Check (Paid Blue Card)

National Crime Check (A new check will be completed through IFYS systems)

About us

Whitsunday Housing Co Ltd is a respected not-for-profit organisation dedicated to addressing homelessness and housing insecurity in the Whitsundays region. With over 20 years of experience, we are committed to providing high-quality, client-centred services that empower individuals and families to achieve and maintain stable housing. Join our team and make a meaningful difference in the lives of those in need.

Apply now to become our next Outreach Worker Homelessness & Housing.