MAYDAY Recruitment is proud to partner with a respected and well-established insurance brokerage, renowned for its unwavering commitment to client satisfaction and delivering exceptional service. We’re excited to be assisting in the search for multiple dynamic and organised Administration Assistants to join their newly created team in Ormeau, QLD.

This is an exciting opportunity for someone looking to build a long-term career within the insurance industry while providing essential administrative support to the client service team. If you thrive in a fast-paced, client-focused environment and have strong organisational skills, this could be your perfect next step!

What's in it for you?

• Company discounts with affiliates: Take advantage of savings from a range of partnered businesses
• Gain your Tier 1 certification through the business, with full support from the team
• Career development opportunities: Grow and develop within a well-established brokerage that values internal progression
• Collaborative, high-performing team environment: Work alongside a supportive team who thrive on shared success
• Long-term career progression: As the team continues to expand, there are plenty of opportunities to grow your role and responsibilities
• Competitive salary: $70,000 package (Approx. $62,000 + 12% super)
• Hybrid work flexibility: Enjoy a balance between office and remote working (after probation)
• Full-time permanent role based in Ormeau
• Paid Volunteering Days to give back to the community
• Salary-sacrificed superannuation option

Key responsibilities:

• Provide vital client service administration and support to the brokerage team, ensuring high-quality service delivery at all times
• Process invoices, credits, and manage creditor relationships with meticulous attention to detail
• Investigate account issues, billing discrepancies, and overdue accounts, ensuring all matters are resolved efficiently
• Handle inbound and outbound communications (via phone and email), ensuring smooth and professional interactions with clients
• Support high-volume administrative tasks, maintaining accuracy and compliance at all times
• Prepare reports and approve workflows to streamline operations and ensure smooth business processes

The ideal candidate:

• Previous experience in a fast-paced administrative role
• Strong organisational and time management skills, with the ability to manage multiple tasks efficiently
• Excellent written and verbal communication skills, with a keen attention to detail
• Tier 1 certification is not required, but would be an advantage

If you’re eager to take the next step in your career with a company that values personal development and offers real opportunities for growth, please click the link to apply.