• Full time, continuing role. Located at the Chemistry Building (F11) on the Camperdown Campus
• Use your team leadership skills, customer service skills and chemistry knowledge to deliver effective technical support services supporting research operations
• Base Salary HEO8, $126,065 p.a. + 17% superannuation
  

About the opportunity

The University of Sydney is looking for a skilled and motivated Senior Technical Officer to join the team and lead the vibrant research focused team to deliver high quality research operations support within the Chemistry Building. This role is responsible for delivering high-quality, client-focused technical support that enhances research outcomes across the building occupants.

The Senior Technical Officer is responsible for mentoring, coaching, and developing the team through targeted professional and technical training, while fostering a collaborative and service-focused work environment.

Reporting to the Technical Services Manager, the Senior Technical Officer oversees day-to-day operations of technical facilities, including managing allocated budgets for consumables, equipment and shared research instrumentation ensuring maintenance standards are met, and upholding compliance with Work, Health and Safety (WHS) policies and legislation. The role will lead projects, implement improvement processes, systems, and service delivery models to enhance operational efficiency and customer experience across the research laboratories within the Chemistry Building.

This role plays a critical stakeholder engagement role, from students and researchers through to the academic community within Chemistry building

While primarily based within a designated area, the position may also provide support and subject matter expertise across other University locations as required.

Your key responsibilities will be to:

• manage the timely delivery of agreed technical services in the designated area of responsibility, in line with the research, requirements of the work area
• provide effective day-to-day leadership, management, delegation, coordination, guidance, and support to direct reports, including effective division of workload between staff
• develop and promote a positive, professional, customer-focused team culture that is aligned with stakeholder needs. Set and execute the best practice standards for customer interactions
• ensure effective and efficient communications through a range of delivery channels and formats, such as presentations, face-to-face, staff forums, websites, newsletters, emails, etc
• manage the collection of appropriate data and information to support identification of resourcing usage/forecasts/trends/issues/invoicing/ service delivery reporting
• support procurement activities for physical resources and services required to maintain operational efficiency and service performance targets, including scoping specifications, user acceptance testing, service contracts and preparation of appropriate end user training material
• lead a high performing, adaptable team, with efficient management of workload levels to support effective delivery of work activity.
  

About you

The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a Senior Technical Officer who has:

• a bachelor's degree - Chemistry or equivalent combination of relevant training or experience
• staff training, development, and management skills: demonstrated experience in the supervision, training, mentoring and performance management of staff; and experience managing and resolving a diverse range of HR issues
• communication and relationship building: proven ability to establish, influence and maintain working relationships with a wide variety of stakeholders
• demonstrated experience in delivering high quality customer focused technical support
• excellent planning, organisational and project management skills, including the ability to prioritise workload to meet multiple deadlines and maintain attention to detail in a high-volume environment
• extensive and relevant laboratory management experience, including implementing practices/procedures to improve compliance particularly in work health and safety and operational efficacy.
  

Work Rights: you must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Kevin Lim, Recruitment Operations by email to [email protected].

© The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Applications Close

Sunday 17 August 2025 11:59 PM