With Growth Comes Opportunity – Customer Service Representative – Inbound Calls

Full-time | Hybrid Role
3 days WFH | 2 days in Brisbane CBD offices

Are you a people person with a passion for making a real impact? Do you love creating positive experiences and guiding others with empathy and care? If so, we’d love to hear from you!

About the Role
As a Customer Service Representative, you’ll be the first friendly voice our customers hear—offering supportive, knowledgeable, and solution-focused guidance to both new and existing members. Your work will help people access essential services while laying the foundation for broader support across the aged care community.
You’ll be part of a growing, purpose-driven organisation that truly values your contribution and invests in your development.

What’s in it for You?

• $76,148.80 salary package (includes superannuation)
• Comprehensive training & career development to set you up for long-term success
• Hybrid flexibility – 2 days working from home, 3 days in beautiful CBD offices near major transport and Queen Street Mall
• Fast-paced, rewarding environment – Handle approx. 25 inbound calls daily (15–20 mins each), including meaningful follow-up
• Make an impact – Use your problem-solving skills to assist and empower others
• Supportive, community-focused team – Work with people who care
• Work-life balance – Hybrid setup available after probation (3 days in office, 2 days WFH)

What You Bring to the Role:

• Minimum 2 years’ experience in a contact centre or inbound phone-based customer service role
• Strong problem-solving and critical thinking skills – able to provide clear, tailored solutions over the phone
• A positive, empathetic, and people-first mindset
• Confidence in navigating conversations and making thoughtful recommendations
• Excellent communication skills, both verbal and written
• Strong soft skills – active listening, emotional intelligence, and rapport building
• Tech-savvy – able to work across multiple systems, CRMs, and Microsoft Office tools in real-time
• Experience in Aged Care, NDIS, Financial Services, or other care-oriented sectors (highly regarded)
• Adaptable, collaborative, and resilient—with a good sense of humour!
• Current Driver’s Licence and Passport (required for Police Check)

If you're seeking a role where your work truly matters—and where you’ll be supported by a caring, experienced team—apply today!

Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality & valued service. One that is respectful to all & is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.

Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.