Are you passionate about creating welcoming spaces, connecting people with the right supports, and making a positive impact in your local community?

We’re looking for a Customer Liaison Officer to join our team working across Family by Family, Bfriend, and other community-based services. You’ll be the first point of contact for people accessing support, and a vital part of our day-to-day program delivery and admin coordination. This 6-month contract, with potential for extension is a permanent part time role – 3 days/week.

What You’ll Do:

• Be the friendly face and voice that greets clients, visitors, and stakeholders
• Provide accurate information and referrals for Family by Family, Bfriend, and related services
• Book appointments, manage intake and session scheduling, and maintain client records
• Support teams with reception, admin, and office coordination duties
• Assist with key tasks such as reporting, room bookings, and project/event support
• Help ensure safety and smooth day-to-day operations, including emergency response protocols when needed

What You’ll Bring:

• Certificate III in Business Administration (or equivalent experience)
• Strong interpersonal skills and ability to communicate with people from all walks of life
• High attention to detail and the ability to manage competing priorities
• Previous experience in a front desk, admin or client-facing role
• Experience or understanding of trauma-informed practice is a plus
• Full driver’s licence and willingness to support across metro sites when required

What We Offer:

• Salary packaging of up to $15,900 + $2,650 Meals & Entertainment
• Paid Maternity Leave, Cultural Leave, and Community Engagement Leave
• Ongoing training and career development opportunities
• A genuinely inclusive and supportive work culture
• Work with purpose—supporting people to thrive and connect in their communities

About Uniting Communities:

We are a leading not-for-profit working alongside more than 80,000 South Australians each year. Our services are built on values of being kind, bold, and genuine, and we embrace the diverse strengths people bring to our team.

Ready to Apply?

Please submit a cover letter telling us why you’re passionate about this work and a current resume with two referees (one being a past or current supervisor).

Due to higher than expected number of applications, we will be shortlisting and interviewing applications as they are submitted.

As an organisation, we are committed to protecting children, young people and vulnerable adults. All staff are required to work within our code of conduct and undergo relevant pre-employment checks.

UC acknowledges that community, particularly Aboriginal and Torres Strait Islander, culturally diverse, gender diverse, disabled, older people, and those who have experienced social factors including a history of living in out of home care have experiences to offer. Please contact us if you have questions about your suitability for a role, because we want you here.