Your Opportunity

Join our team at Southern Downs Regional Council as a Business Support Officer (Road Corridor Management). We are looking for a detail oriented and motivated person to join our Works Department within the Infrastructure, Assets and Projects Directorate, providing essential administrative and operational assistance to ensure the efficient coordination of permit requests for event and road closures, activities within the road reserve, minor works applications and works within the road reserve.

You will be working closely with technical officers, contractors and internal stakeholders to streamline processes, manage databases, track applications and contribute to the safe and effective management of our road network.

Term: Full-time

Hours of Work: 72.5 hours per fortnight

Pay Level: $2806.57 to $3258.83 per fortnight (Level 3-4), plus 12% superannuation and 17.5% annual leave loading

In accordance with Council's Enterprise Agreement and the relevant Award. Pay rate dependant on relevant skills and experience.

Employment Base: Warwick, Queensland

Applications Close: 11:59pm Tuesday 19 August 2025

About the Department

The Works Department falls within the Infrastructure, Assets and Projects Directorate and reports directly to the General Manager Infrastructure, Assets and Projects to deliver essential services to the community by planning, designing, constructing and maintaining roads, bridges, culverts, stormwater infrastructure, kerb and channel, footpaths and street lighting. In addition, the Works department provides services to the Department of Transport and Main Roads under contract to maintain sections of the state-controlled road network within Southern Downs. The department further governs activities conducted by members of the community, such as the construction of private driveway accesses.

Working within the SDRC Works Department will offer you the satisfaction of directly delivering infrastructure services for the Southern Downs community.

What You Will Do

For full details of this position, please ensure you download the Position Description below.

(Note: For applicants viewing this job vacancy through SEEK.com, you will be able to access the Position Description by clicking on the "Apply" button, or by visiting the job advertisement on our website at www.https://www.sdrc.qld.gov.au/council/careers-at-council/current-job-vacancies).

The complete Key Responsibilities of this role can be found in the Position Description. These include (but are not limited to):

• In consultation with Engineering Project Officers, Technical Officers and Works Supervisors, undertake investigations in relation to complaints and concerns from the community;
• Communicate with the community in relation to compliance with relevant road corridor Legislations, Regulations and Local Laws
• Develop, update and maintain a communication strategy and knowledge base for customer queries;
• Provide high level customer service to permit requests and coordinate official responses in relation to event and road closures, activities within the road reserve, minor works applications and works within the road reserve;
• Provide a high-level of professional, accurate and timely administration support and assistance within the Department and relevant Department functions and reporting systems

What You Will Need

To be considered for this role, you will need:

• The legal right to live and work in Australia
• A Class C (car) licence or greater is required in this role.
• Demonstrated experience in providing excellent service to internal and external customers.
• Sound facilitation, stakeholder management, negotiation and problem-solving skills, with the proven ability to resolve complaints sensitively and effectively.
• Demonstrated experience in working unsupervised, handling challenges effectively and proactively, and prioritising workload to achieve outcomes within required timeframes.
• Extensive office administration experience with the proven ability to use initiative and analytical problem-solving strategies to achieve desired outcomes, and to maintain accurate records and compile reports.
• To be able to demonstrate your competence in relation to all of the Selection Criteria as detailed in the Position Description

What We Offer

At Southern Downs Regional Council, we know that that our people are our strength. With this front of mind, we provide a wide range of benefits and a holistic approach to supporting our employees, including:

• Competitive wages, conditions and allowances
• Salary packaging and remote area benefits available, which can significantly increase tax savings and take-home pay
• Discounted corporate health insurance plans
• Improved work-life balance opportunities, such as a 9-day work fortnight and consideration of other flexible work options
• Generous leave provisions including Special Family Leave, Cultural Leave and 17.5% annual leave loading
• Access to a wide range of health and wellness initiatives, including free, skin checks, flu vaccinations and wellness medicals, and discounted gym memberships
• Employee Assistance Program for staff and their families (24/7 access). This service includes counselling, financial coaching, nutritional support and legal referrals, as well as access to specialised wellbeing support for LGBTIQA+ individuals, First Nations people, and individuals experiencing domestic and family violence through dedicated helpline
• Opportunities for on and off the job personal and professional development (study assistance available in accordance with policy)

To view comprehensive details of our employee value offering, please click HERE. (Note when viewing this job vacancy through SEEK.com - you will be able to access this link once by clicking on the "Apply" button, or by visiting the job advertisement on our website at www.https://www.sdrc.qld.gov.au/council/careers-at-council/current-job-vacancies)

Further Information

For further information about this role and working for Southern Downs Regional Council, please refer to the documents below:

(Note when viewing this job vacancy on SEEK.com - the links to information below will only be available once you click on the "Apply" button. Alternatively, you can access them via the job advertisement on our website at https://www.sdrc.qld.gov.au/council/careers-at-council/current-job-vacancies).

• Position Description
• Join Southern Downs Regional Council (detailed employment information, including employee benefits)
• Our Values
• Living on the Southern Downs

If you have any additional enquiries in relation to this position, please contact James Varughese / Craig Young, Manager Works / Principal Works Engineer (Acting) on 1300 697 372.

Apply Now!

At SDRC, we believe that diversity enriches our workplace, drives innovation, and leads to better outcomes. We welcome applications from qualified people of all backgrounds, ethnicities, genders and abilities, who have applicable working rights in Australia.

To apply for this opportunity, you will be asked to complete an online application form and provide:

• A short written response (maximum 1-2 pages, dot points acceptable) on how your experience, abilities, knowledge and personal qualities would enable you to achieve the key responsibilities and meet the selection criteria of this role (as outlined in the Position Description); and
• Your current CV or Resume.

When you are ready to begin your application, please click on the "Apply" button below to be taken to our online application portal. Please ensure you provide all of the information requested and that your application is lodged by the closing date (as shown above). Should you have any difficulty lodging your application online, please contact our People & Culture team on ph 1300 697 372 for assistance.

We look forward to receiving your application.

Southern Downs Regional Council – A Great Place to Work

What we do at SDRC is more than just a job to us. Whether it’s maintaining our clean water supply, keeping our parks and gardens beautiful, servicing our plant and vehicles, providing contemporary library services, responding to natural disasters or showcasing our region’s immense natural beauty and economic strength, every Council employee strives to make a real difference for our local community.

Few employers combine so many diverse disciplines (eg engineers, childcare workers, trades such as mechanics and plumbers, safety specialists, project managers, plant operators, finance experts, IT specialists and urban planners to name a few) in one organisation. At SDRC, we work together towards the same goal. By integrating a multi-disciplined workplace with collective ideas and skillsets, we provide unique opportunities for our people to develop and grow within their chosen career.

We are passionate about aligning business, community and government to achieve social, economic and environmental outcomes. We believe this is best realised when people are invested in the long-term outcomes of where they live and work. If this sounds like you too, then working in local government at SDRC may be right for you.