🚨🚨Experienced Admin Superstar Wanted!🚨🚨

We’re on the lookout for a passionate, experienced Admin Manager to join our growing team at EmPower Better Health. This is more than a receptionist role – we’re looking for someone ready to bring their expertise, leadership, and energy to the heart of our clinics.

If you’ve got a few years of admin experience in the allied health or healthcare sector, love the fast-paced nature of clinic life, and are ready to take on greater responsibility – this long-term role could be your next big move.

About You

You’ve got solid experience: You’ve worked in a similar environment and understand the pace and needs of an allied health clinic.

You’re a confident leader: While this isn’t a back-office role, you bring a level of professionalism, initiative, and decision-making that helps lead and support the admin function across the business.

You thrive on variety: From greeting clients and managing bookings to supporting with backend systems and process improvement – you’re up for it.

You love people: Whether it’s clients, team members, or external providers – your friendly and clear communication style builds trust and connection.

You show up and deliver: You take pride in your work, bring a positive attitude, and are genuinely invested in helping the clinic and team succeed.

You’re proactive and solution-focused: You don’t wait to be told what to do – you anticipate needs and take ownership.

🌟 About Us

At EmPower Better Health, we’re a passionate team of Exercise Physiologists, Physiotherapists, and admin professionals working across 4 locations. Our admin team operates from our Dickson and Belconnen clinics, keeping everything running smoothly behind the scenes and at the front desk.

We value transparency, teamwork, and open communication. Everyone here has a voice – and we’re proud of the culture we’ve built where people feel heard, supported, and appreciated.

💡 About the Role

This role is a blend of front-line admin and higher-level support. You’ll be a key figure in the day-to-day operations while also assisting with broader administrative responsibilities to support our growing business.

Your core duties will include:

Welcoming clients and being the first friendly face they see.

Managing appointments, follow-ups, cancellations, and scheduling across clinicians.

Answering phones, replying to emails, and responding to inquiries with professionalism and care.

Processing payments, handling invoicing, and managing records accurately.

Supporting clinic procedures, team communication, and backend operations.

Helping improve systems and workflows to make our team’s day-to-day smoother.

✨ Why You’ll Love Working With Us

Make a Real Impact: Your contribution will be seen, valued, and appreciated – every single day.

Growth Opportunities: This role has scope to grow, and we’re invested in helping you develop your leadership skills and career.

Supportive Team Culture: Be part of a fun, driven, and collaborative team who genuinely care about each other.

Beautiful Clinics: Work in welcoming, professional spaces with great amenities – including a fully equipped in-house gym.

Autonomy & Trust: We hire smart people and give them the space to do what they do best.

📨 How to Apply

Think you’re the missing piece we’ve been looking for? 🧩

To apply for this role, please send your application (cover letter and resume) to [email protected], addressed to Jacinta Noyce (Director).

Your cover letter should:

Share a bit about yourself and your background

Tell us what makes you a great fit for this role

Highlight how you feel aligned with our team and values

Be sure to include the word “puzzle” somewhere in your cover letter.
📌 Applications without a cover letter or our special word won’t be considered.

We can’t wait to hear from you!