Support students, staff & campus operations at Group Colleges Australia.

At Group Colleges Australia (GCA), we are committed to providing a vibrant and supportive learning environment for our students. As a Duty Officer, you will play a key role in ensuring the smooth operation of our Campus, assisting with student services, campus security, and general administration. This is a fantastic opportunity to join a dynamic team where your problem-solving skills, genuine customer centricity and proactive attitude will make a real impact.

About the Role

Reporting to the Melbourne Campus Manager, you will be responsible for ensuring the safe and efficient operation of the campus during your shift. Whether supporting students, resolving classroom IT issues, responding to incidents, or assisting with facilities management, you will be the go-to person for maintaining a welcoming and secure learning environment.

Hours: 19 hours per week

Shifts: To be confirmed by the Campus Manager

During teaching weeks: From 8:00 am - 9:15 pm

During non-teaching weeks: From 8:00 am – 5:00 pm

What You’ll Do

Provide frontline support to students and staff, ensuring a safe and positive campus environment.

Assist with basic administrative tasks, room setup, and event support.

Monitor security, emergency procedures, and general facilities management.

Respond to incidents, report issues, and liaise with relevant teams for resolution.

Provide basic IT troubleshooting and support for classroom technology, including projectors, computers, and audio-visual equipment.

Uphold campus policies and ensure compliance with safety standards.

What You Bring

Experience in customer service, security, facilities, or campus operations (preferred).

Basic IT troubleshooting skills and confidence in supporting classroom technology.

Strong problem-solving skills and the ability to handle incidents calmly and professionally.

Excellent communication and teamwork skills.

A proactive and reliable approach with attention to detail.

Availability to work the designated shifts.

Why Join GCA?

Be Part of a Thriving Campus – Work in a role where every day is different, supporting students and staff in a dynamic learning environment.

Flexibility & Work-Life Balance – Shift-based work that allows you to balance other commitments.

Great Team Culture – Join a collaborative, supportive, and diverse workplace.

Apply Now!

Take the next step in your career and be part of a team that makes a difference. Applications close: 22 August 2025.

Group Colleges Australia Pty Ltd trading as Universal Business School Sydney (UBSS)
Independent Higher Education Provider | TEQSA Provider ID: PRV12021 | CRICOS Provider Code: 02571D