Donor Care / Support Officer

Location: East Melbourne, onsite
Type: Temporary 4-8 weeks, Part Time, 3 days (Tuesdays, Wednesdays, Thursdays)
Pay: $34.59 per hour + super

An established and purpose-driven not-for-profit is seeking a dedicated Donor Care / Support Officer to join their passionate Supporter Care team on a part-time, temporary basis. This is an excellent opportunity for someone who thrives in a mission-led environment and wants to make a meaningful impact through exceptional customer service.

About the Role Reporting to the Supporter Care Coordinator, you’ll be the first point of contact for valued supporters, providing high-quality care and ensuring donations and queries are processed with accuracy and warmth. You’ll play a key role in donor retention and engagement, helping to build lasting relationships that support the organisation’s life-changing work.

Key Responsibilities:

• Deliver outstanding supporter care via phone, email and mail
• Accurately process donations and update supporter records
• Assist with general administration tasks and ad hoc reporting
• Respond to and resolve supporter queries and minor complaints
• Support donor reactivation and engagement campaigns
• Contribute to team improvement initiatives

About You:

• Minimum 2 years’ experience in supporter care, customer service or administration
• Strong communication and listening skills with a friendly phone manner
• Detail-oriented with accurate data entry and organisational skills
• Proficient in MS Office (Word, Excel, Outlook)
• Ability to work collaboratively and empathetically
• Comfortable working within a values-led, purpose-driven environment

Desirable:

• Previous experience in a not-for-profit or fundraising setting
• Familiarity with CRM systems (e.g., ThankQ or Dynamics), and payment gateways (e.g., eWay, SecurePay)

Please note that you MUST be available to commence ASAP and be happy to work on a temporary/casual basis.

If you are interested in this role, please apply as soon as possible. Alternatively, if you have any further questions please email Taylor on [email protected]

At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.