Job Task Analysis - Kingston Active Customer Service

• Bring your energy to a place that thrives on fun and fitness!
• Multiple casual positions available
• $39.62 per hour (inc. casual loading) plus superannuation
• Location: Waves leisure centre, Highett

The role

Waves Leisure Centre are looking for confident, motivated team players with exceptional customer service skills to join our vibrant frontline Customer Service team. You will have excellent communication, be proficient with cash handling and have the ability to diplomatically handle situations with our valued customers. Experience in a similar customer facing environment is highly desired.

About you

Responsibilities and key to your success will be:

• Providing excellent service to all customers as their first point of contact, both in person and over the telephone.
• Processing casual entry, as well as bookings for all Centre services and programs; including but not limited to aquatic entry, fitness programs, swim lessons, and retail.
• Handling all membership enquiries including tours of the Centre, membership sales and renewals and assisting with member retention.
• Knowledge of all programs and ability to promote these to our customers and assist them with choosing the right product.

In addition, the minimum qualification requirements for this position are:

• CPR qualification and Level 2 First Aid
• Current Employee Working with Children Check (WWCC)
• Must maintain a satisfactory Police Check
• A positive, friendly and energetic demeanor with experience in a customer focused, face to face role
• Demonstrated knowledge and confidence in membership sales and retention
• Experience in the leisure industry and with leisure-based software would be advantageous
• Flexibility to work early mornings, evenings and weekends is a must.

The right candidate will be able to demonstrate the City of Kingston’s values of

We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together

Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

How to Apply / What’s next?

If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply’ button. All applications must be submitted online through our careers portal. We look forward to hearing from you!

For any inquiries about the position, please contact Georgia Keady, Member Services Coordinator - Active Kingston at [email protected]

To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at [email protected]

About Kingston

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Why you’ll love working for us?

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:

• Learning and development opportunities through professional development programs
• Access to accrued day off every four weeks (Full time employees only)
• Salary Packaging
• Purchase leave options
• Career development opportunities,
• Study/development assistance
• Discounted gym memberships
• 16 weeks paid parental leave for both primary and partner carers
• Employee Assistance Programs (EAP)
• Social club events
• Close to Public transport
• Free Onsite parking

For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.