TeamHEALTH is a for-purpose community mental health organisation that has been supporting people on their mental health journeys for over 35 years. TeamHEALTH seeks to create community capacity for good mental health so that all people may lead a full and valued life. Success in achieving our purpose requires consolidation of existing work, the use of evidence-based approaches and an adaptable skilled organisation.

Reporting to the Program Manager, People, Culture and Quality, the Quality and Innovation Officer will lead continuous quality improvement and data systems across TeamHEALTH services. This includes maintaining and reviewing policies and procedures with subject matter experts to ensure compliance, accreditation, evidence-based practice, and operational efficiency.

You will support Program Managers by developing program manuals, standard operating procedures, training materials and support tools, using technology and innovation to improve access, consistency and efficiency. You will also oversee incident, complaint and compliment processes, and provide secretariat support to the Quality and Risk Committee, contributing to stronger quality processes, professional practices and risk management across the organisation.

Key Selection Criteria:

1. A strong understanding of quality and risk management and continual service improvement, ideally in the health/mental health/social service sector.

2. Excellent problem-solving skills and the ability to think innovatively, communicate and work collaboratively with subject matter experts, to identify and implement solutions.

3. Excellent written communication skills including the ability to develop clear policies, procedures and protocols.

4. A strong understanding of data, business-process improvement, technology and AI and how these can be leveraged to enhance productivity.

5. Ability to work independently and with minimal supervision to produce clearly defined outcomes within agreed timeframes.

6. Use of analytics and reporting tools, or the ability to acquire knowledge and skills independently.

TeamHEALTH recognises the value of experience in all facets of life and work and encourages individuals with a lived experience of mental health challenges and illness to apply. First Nations applicants are encouraged to apply.

TeamHEALTH offers above award conditions including 5 weeks annual leave, salary packaging and a welcoming work environment. An attractive salary package will be negotiated with the successful applicant commensurate with qualifications and experience.

It is a requirement for this position that candidates have or are willing to obtain National Police Certificate that was issued less than two years ago, a current Driver’s Licence, NDIS Worker Screening and Orientation Module Certificate.

Please note applications must include a Resume and Cover Letter addressing the Key Selection Criteria for the position. Applications not containing a Cover Letter, or addressing the Key Selection Criteria will not be considered. The full position description can be found on the TeamHEALTH website: https://www.teamhealth.asn.au/careers.

Applications close 19 August 2025.