Vacation Rental Cleaner

Location: Rocklea, Sunnybank, Acacia Ridge, Kuraby, Carina (QLD)
Job Type: Contractor (ABN required or support provided)
Schedule: Flexible hours between 10 AM – 3 PM, weekends required
Pay: Per job, based on unit type and length of guest stay

About Us

Smart Suites manages a collection of over 100 rooms for short-term vacation rentals across the lively locales of Rocklea, Sunnybank, Acacia Ridge, Kuraby and Carina, Queensland. Guided by our core values of Customer Obsession, Accountability, Curiosity, Humility, Efficiency, and Teamwork (CACHET), we are committed to delivering exceptional hospitality experiences. At Smart Suites, we ensure every guest's stay is not only clean and comfortable but also infused with personalized excellence that leaves a lasting impression.

About the Role

We are seeking reliable and detail-oriented Vacation Rental Cleaners to ensure our suites are perfectly prepared for every guest arrival. In this role, you will be instrumental in maintaining pristine cleanliness and an inviting atmosphere, consistently exceeding guest expectations. Your meticulous eye for detail and dedication to our high standards of hospitality will help create memorable stays for our guests.

This position is perfect for individuals who take pride in their work, value independence, and appreciate the flexibility of varied hours.

Career Pathway

At Smart Suites, we assess each candidate during the initial interview and place them in the appropriate level based on experience and capability:

Junior Cleaner (Entry Level): For those with little to no experience (0–12 months). You'll receive hands-on training, detailed checklists, and support as you learn our standards and processes.

Cleaner (Mid Level): For cleaners with 1+ year of professional cleaning experience—ideally with a background in hospitality, Airbnb, or hotel environments. You’ll be expected to work independently, meet quality and turnaround targets, and maintain a consistent level of service across varied property types.

Senior Cleaner (Advanced Level): For highly experienced cleaners with 1+ year experience in short-term rental or hotel settings, plus proven leadership capability. In addition to core cleaning duties, you’ll handle deep cleans and bond cleans, conduct quality inspections, and training support.

You’ll be matched to the appropriate tier and pay rate during onboarding, with clear pathways for growth as you develop.

Key Expectations

1. Thoroughness
Cleaners are expected to meticulously clean all designated areas, ensuring no dirt, dust, or grime is left behind. Every surface should reflect a consistently high standard of cleanliness.

2. Attention to Detail
Special care must be taken to address corners, edges, and hard-to-reach areas. A keen eye for detail ensures that every suite meets our hospitality standards.

3. Timeliness
All cleaning tasks must be completed within the agreed-upon timeframe. Prompt arrival and adherence to the schedule are essential.

4. Proper Cleaning Techniques
Cleaners should apply industry-standard methods tailored to different surfaces and materials, guaranteeing effective and safe cleaning practices.

5. Safe Use of Cleaning Products
Cleaning products must be handled responsibly, following manufacturer instructions. Knowledge of chemical safety and proper usage is required.

6. Respect for Property and Furnishings
Care must be taken to avoid any damage to property, furniture, fixtures, or other items while cleaning.

7. Communication
Any issues, damages, or maintenance concerns discovered during cleaning must be promptly reported to the company.

8. Adherence to Schedule
Consistency is key. Any necessary changes to the cleaning schedule must be communicated in advance and approved.

9. Professionalism
Cleaners must conduct themselves in a professional manner—wearing appropriate attire, using respectful language, and maintaining a positive demeanor while on-site.

10. Security Measures
All security protocols must be followed, including securing doors and windows after cleaning, to ensure the safety of the property.

11. Flexibility
Cleaners should adapt to reasonable changes in tasks or schedules, particularly during busy or holiday periods.

12. Client Satisfaction
Services must meet or exceed company standards. Cleaners are expected to respond promptly to feedback and take corrective actions when required.

Duties and Responsibilities

General Cleaning Tasks

Dust all surfaces, including behind and underneath furniture, skirting boards, and cornices.

Pour a small amount of bleach down kitchen and bathroom sink drains.

Check all pots, dishes, and utensils for cleanliness and damage. Rewash if dirty and report any damage with photos.

Clean behind beds, bedside tables, TV units, and other furniture.

Dust and clean power points and light switches.

Clean kitchen benches, cupboards, sinks, stoves, ovens, microwaves, splashbacks, and the interior/exterior of fridges.

Dispose of any leftover food items.

Inspect and clean toasters and kettles; descale using vinegar monthly (followed by three cycles of boiling water to remove any residue).

Clean bathroom floors, toilets (including behind the toilet), showers, sinks, vanities (inside and out), and mirrors.

Dust and wipe all furniture, bedroom lamps, ledges, and toilet tanks.

Check inside all drawers and cupboards to ensure they are clean and free of hairs or debris.

Empty kitchen and bathroom bins; replace liners as needed.

Replace towels, linen, and tea towels with fresh ones.

Return all items (furniture, appliances, and décor) to their predefined places.

Turn off air conditioning units after cleaning.

Vacuuming & Mopping

Vacuum and mop all floors, including under beds and sofas.

Inspect drawers, cupboards, and under furniture for any belongings left behind. Report any items found to the owner immediately.

Skills and Experience

Previous cleaning or housekeeping experience preferred (Airbnb, hotel, or similar environments)

Strong attention to detail and the ability to follow checklists

Excellent time management and reliability

Able to work independently without supervision

Physically fit and able to move furniture, reach high and low areas, and lift bags of linen

Comfortable working on weekends (especially Saturdays and Sundays)

Experience using cleaning products and household appliances

Requirements

ABN (Australian Business Number) preferred – assistance available

Ability to invoice for jobs completed

Own transport (scooter accepted, car preferred)

Work insurance or cover (or willingness to obtain)

Willing to undergo a background check

Why Join Smart Suites

Competitive per-job pay (not hourly)

Flexible daytime work hours

Clear growth opportunities within a supportive team

Be part of a business that values professionalism and quality