We are looking for a Complaints and Risk Advisor (AO4) to work with one of our clients in the State Government sector.

Hudson is proud to partner with a Queensland Government department to recruit a detail-focused and confident Complaints and Risk Advisor (AO4) for a 6-month contract opportunity. This is a fantastic role for someone experienced in complaints handling, case coordination, and risk management who is ready to contribute to a high-performing integrity and employee relations team.

Key Details:

• Rate: $58.02/hour + Super
  
  
• Anticipated Contract Length: 6 months
  
  
• Start Date: ASAP
  
  
• Location: Brisbane CBD
  
  
• Classification: AO4 (Qld Public Service Officers and Other Employees Award – State 2015)
  
  

About the Role:

As a Complaints and Risk Advisor, you will support the Intake and Assessment Unit with end-to-end complaints coordination, database administration, and the preparation of sensitive documentation. You will provide high-quality advice and administrative support to internal stakeholders and help ensure best practice complaints and risk management procedures are followed.

Key Responsibilities:

• Manage the intake process for employee and student complaints, including risk-based assessments and referrals
  
  
• Maintain accurate records and update the department’s complaints management database
  
  
• Liaise with schools, regional offices, HR business partners, and external agencies to support complaint investigations and responses
  
  
• Prepare documentation for case management, including suspension and risk advice, code of conduct breaches, and referrals
  
  
• Contribute to performance reporting, ministerial briefs, and compliance with corporate reporting requirements
  
  
• Deliver in-house training on case handling processes, systems, and policy application
  
  
• Conduct research and analysis on sensitive matters and assist in continuous process improvements
  
  
• Provide administrative support to the Intake and Assessment team and senior managers during peak periods
  
  
• Ensure information is handled confidentially and in line with departmental policy and governance standards
  
  

About You:

• Experience in a similar complaints, case management, or integrity-based AO4 role within government or a regulated environment
  
  
• Strong knowledge of administrative and risk management processes
  
  
• Excellent attention to detail and the ability to manage sensitive information with confidentiality and accuracy
  
  
• Proficient in complaints databases, information systems, and Microsoft Office Suite
  
  
• Confident written communicator capable of preparing reports, briefs, and official correspondence
  
  
• Strong stakeholder engagement skills and a collaborative approach to working across business units
  
  
• A flexible team player with initiative, resilience, and a commitment to professional integrity
  
  

Ready to make an impact in the public sector?
Apply now to be considered, or reach out to Hudson for a confidential discussion.

Diversity, Equity & Inclusion at Hudson
Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading
Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.