Mercure Charlestown is looking for someone to join our small Front Desk team. The successful applicant will be available to work predominantly afternoon shift (2:30pm to 10pm) and be available to work weekends and public holidays. Employment will be casual and 2 - 3 shifts (15-23hrs) per week plus additional hours as holiday cover for other team members.

***This role may also offer permanent part-time (PPT) employment for the right person and additional weekly hours may be available in our F&B team for a candidate looking for more hours and with the appropriate experience for bar and waitstaff work***

Key responsibilities & duties

FRONT DESK

Providing exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and throughout their stay;

Effective coordination and supervision of all guest arrival and departure procedures to achieve a reputation as a market leader in the industry and deliver a truly memorable experience for our guests;

Functions, meetings and events coordination including reservations, planning and facilitation;

Promoting and up-selling hotel facilities and services through strong product & service knowledge;

Maintaining a high level of professionalism whilst ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys;

Maintaining procedures in relation to credit and cash transactions and accounting documentation;

Planning and review of projected occupancy including liaising with the Hotel Manager on revenue management, pre-arrival phone calls to guests and general guest relations;

Effectively communicating with all departments of the hotel to ensure customer satisfaction is consistently achieved;

Working with the General Manager & Hotel Manager on all aspects of revenue management;

Ensure safety, security and legislative requirements are being met.

Working withing with our Food & Beverage team including, where needed, provide restaurant and bar service to our guests.

Applicants must have:

Previous (preferably 3+ years) experience in a similar role;

Authentic customer service, interpersonal & communication skills & be flexible in your approach;

Impeccable grooming and presentation;

Excellent organisation and time management;

Proficient in using Microsoft Office Suite of products;

Experience with a Property Management System (PMS) and preferably Opera Cloud;

Available to work weekdays and weekends including public holidays;

Must have unrestricted eligibility to work in Australia;

Hold a valid and current NSW drivers licence;

Hold a valid and current RSA certificate.

Experience in mixing drinks and making barista coffee

Please ensure applications include both a resume AND cover letter addressed to the General Manager outlining your personal situation, availability and why you would be the best person for this role.