The Commission leads and coordinates national improvements in healthcare safety and quality. It works in partnership with patients, carers, clinicians, the Australian, state and territory health systems, the private sector, managers and healthcare organisations to achieve a safe, high-quality and sustainable health system.

The Infection Prevention and Control (IPC) program supports the Commission’s work on the National Quality and Safety Health Service Preventing and Controlling Infections Standard and the national standards for primary and community care and aged care, and coordination of the National Hand Hygiene Initiative. The work of the IPC team includes development of national policies, guidelines and strategies to respond to healthcare-associated infections (HAIs) and promote effective use of HAI data and data from the Antimicrobial Use and Resistance in Australia surveillance program for patient safety initiatives to prevent and control AMR and HAIs. The IPC team also coordinates the maintenance of the Australian Guidelines for the Prevention and Control of Infection in Healthcare.

Two online systems support the National Hand Hygiene Initiative (NHHI) – the NHHI Learning Management System (LMS), which hosts a suite of hand hygiene and infection prevention and control eLearning modules and online hand hygiene auditor training pathways; and the NHHI Hand Hygiene Compliance Application (HHCApp), which is used by health service organisations to submit hand hygiene compliance data, and by the Commission to manage and report on those data. In addition, the Commission operates the NHHI Help Desk, which provides telephone and email support services.

The NHHI Coordinating Officer is responsible for ensuring the operation of the NHHI online systems, the currency of NHHI online systems resources and providing operational support for the NHHI LMS and the HHCApp.

The NHHI Coordinating Officer reports to the Senior Advisor IPC to carry out these tasks, and collaborates with other team members who are responsible for other aspects of the NHHI.

Duties of the NHHI Coordinating Officer will include, but are not limited to, the following:

Provide specialist technical input for ongoing development of the NHHI LMS and the HHCApp, including specifications for enhancement design, review and testing.

Liaise with third party service providers about system operation and improvement.

Coordinate and support enhancement of the functionality of the NHHI LMS and the HHCApp, including maintenance of the user and organisation databases.

Provide support to system users and support and training to Commission staff, as required, about the operation of the NHHI online systems.

Collaborate with other team members and other program teams within the Commission to support the work of the team.

Coordinate the operation of the NHHI Help Desk, including managing the use and subscription of online customer support software (Freshdesk).

Coordinate regular NHHI Help Desk performance reporting.

Maintain the currency of NHHI content on the Commission’s website.

Coordinate end of audit period data validation and reporting processes.

Other duties as required which may include projects and providing assistance to the Commission’s corporate functions, such as assistance with reception duties.

The successful candidate will have:

Demonstrated experience in the coordination and maintenance of online systems, such as online learning management systems, online databases or registries, or other relevant online applications in a health system context.

Demonstrated experience in coordinating a help desk service or other customer support service, as well as experience in using online customer support software in a health system context.

Demonstrated high level research and analytical skills and production of reports related to online customer support systems or other data collected electronically in a health system context.

Demonstrated skill in providing customers with support for web-based applications in a health system context.

Demonstrated highly developed communication and interpersonal skills, in particular, an excellent ability to train others in using customer support systems and online learning management systems or other relevant web-based applications.

Demonstrated experience in developing web-based content for a variety of audiences in a health system context.

For further information, please refer to the position description and applicant pack available from the Commission’s website at: https://www.safetyandquality.gov.au/careers .

To apply for this position, please complete and submit an application form through https://www.safetyandquality.gov.au/careers and upload:

A CV summarising your relevant experience and qualifications

A statement addressing your suitability against each of the selection criteria (no more than 100 words per selection criteria).

PLEASE NOTE: To apply for this role, please apply through the Commission's website, not through SEEK. Only complete applications will be considered. Auto-generated applications will not be considered.

Candidates must be Australian citizens to be eligible to apply.

Please note: This position will be offered in a hybrid model of office based (Sydney) and working from home, where operationally feasible. A regular weekly presence in the office is required.

Questions about the role can be directed to Jan Gralton (02) 7232 5687.

Closing date for applications is 11.59pm Australian Eastern Standard Time (AEST), Sunday 10 August 2025.