• Computer Systems Officer Level 5
• Temporary Full-Time up to 12 months
• Parramatta

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Senior Network Engineer to be part of our Network and Security Platform Services, Technology and Communication Services Command. The Senior Network Engineer provides high-level engineering support for a diverse range of data communications network infrastructure, including core networks, and remote site connectivity. This position is responsible for design, implementation and support of network and security infrastructure supporting NSW Police Force 24/7 operations. In this role you will be required to provide expert knowledge across core networks and connectivity services, telephony, network security and service continuity platforms. You will play a key role in translating conceptual designs into operational solutions, driving deployment of technology projects and supporting resolution of complex operational incidents, while improving overall service reliability and performance.

For more information on this role (e.g. essential requirements, key accountabilities and capabilities required for the role), click here to view the role description.

About you

We are looking for a proactive, passionate network specialist who enjoys solving complex technical problems, committed to keeping abreast of emerging technologies and brings experience in design, onboarding and support of systems that impact mission critical services.

What you will bring to this role:

• Proven experience in designing, maintaining and supporting enterprise grade network environments across voice, data, video and security services.
• Strong knowledge of network protocols, LAN, WAN & Routing, cyber security principles, service performance monitoring, capacity planning and disaster recovery solutions.
• Ability to effectively document and share technical knowledge with cross functional teams.
• Commitment to delivering high quality customer service and providing expert advice on technology solutions aligned to business needs.
• Proven ability to lead change and improve service delivery through continuous improvement and innovation.

Key Accountabilities:

• Provide a high level of project support to teams delivering new and improved technology services by translating conceptual designs into network technical solutions, ensuring alignment with business needs and objectives.
• Utilise existing and new services effectively by focusing on best practices in security and efficiency, while capturing, documenting, and storing critical knowledge of relevant NSWPF solutions.
• Work collaboratively with other NSW Police stakeholder groups and teams to contribute to service delivery excellence and ensure seamless service transition from project teams to Business as Usual (BAU) operations.
• Lead the change design and implementation to improve service quality or resolve problems, while overseeing IT services to maintain enterprise information protection and service reliability.
• Assess availability, performance, and capacity of services to support business needs and deliver against Service Level Agreements (SLAs), while developing, reviewing and revising practices to enhance user access efficiency.
• Plan and implement regular system upgrades to enhance service continuity and user experience, while providing Level III support to minimise user/system downtime.
• Escalate unresolved system issues to vendors and manage them according to SLAs, while implementing and maintaining backups and Disaster Recovery solutions.
• Stay current with technological developments and recommend new technology, while providing expert solutions and applying best practices to their implementation.

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• competitive salary;
• flexible work options;
• opportunity to purchase leave;
• annual leave loading;
• corporate wellbeing programs including seminars and the Fitness Passport;
• free annual influenza vaccination;
• salary packaging options via superannuation contributions or a novated vehicle lease;
• convenient location for public transport and to shops etc; and
• in-house gym facilities.

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

Please address each of the following Target Questions (500 words per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

Please describe a situation where you supported the adoption or integration of a network solution. How did you assess it's suitability for the business and ensured alignment with broader architectural principles? What challenges did you face during your service transition and how did you address them?

Target Question 2:

Tell us about a time when you identified and addressed a recurring issue within network services? What steps did you take to analyse the problem and how did you ensure the solution addressed both technical and business outcomes?

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

If you require any further information about this opportunity, please contact Rebecca Grimas via 0488 273 541.

To be eligible to apply for this role, you must meet one of the following statuses:

• an Australian Citizen;
• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity:

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.

If you identify as a person with disability and require further information on the role or you require specific arrangements to participate in the recruitment process, please contact the HR Diversity Team by email at [email protected].

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment & Engagement team at [email protected].

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

Thank you for your interest in this role. We look forward to receiving your application.