Louis Vuitton is a globally renowned luxury Maison, celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton we are committed to providing unparalleled client service experiences to our valued clientele.

Based in our Client Services Centre in Sydney, you will be responsible for delivering best-in-class client service by understanding and responding to each client’s unique needs. You will provide personalised assistance and advice with the utmost professionalism and attention to detail via phone, email and other digital channels. This role also requires meeting and exceeding key performance indicators (KPIs), including sales targets.

About the Role

Consistently strive to meet and exceed individual and team performance targets and KPIs related to client satisfaction, service quality and sales.

Deliver exceptional inbound customer service via phone, email, live chat and messaging.

Develop and maintain strong client relationships by understanding their preferences, anticipating their needs and offering tailored recommendations.

Ensure accurate information and follow-up are entered into the system and relevant databases, initiating updates as appropriate to maintain the integrity and accuracy of our records.

Take ownership of client concerns and challenging situations and ensure effective resolution while upholding Louis Vuitton's high service standards.

Be an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

You will be working on a 5/2 rotating roster, which means you'll work a mixture of days across a week, including weekends, with 2 days off per week.

Profile

Excellent communication skills (both verbal and written) in English. Proficiency in additional languages is a plus.

Proven sales and storytelling abilities.

A demonstrated client-first mindset and strong interpersonal skills, with the ability to effectively engage with clients.

Highly motivated, energetic, and a collaborative team player.

Detail-oriented with a passion for delivering exceptional service and exceeding client expectations.

Ability to manage multiple tasks and deliver results according to agreed schedules.

Strong punctuality and time-management skills, adhering to assigned schedules to ensure reliability and efficiency.

Flexibility to work shifts, including evenings, weekends, and holidays, to meet client and business needs.

Digital proficiency with the ability to navigate multiple platforms and multi-task confidently.

Background in luxury retail is a plus.

A strong interest in luxury fashion and awareness of current trends is a plus.

Ability to thrive in a diverse work environment, leveraging multicultural perspectives to enhance collaboration and innovation.

Louis Vuitton offers a dynamic environment with ample personal and professional growth opportunities. This includes comprehensive coaching, development programs, and opportunities for advancement within our Maison to help you reach your full potential.

This role requires a true passion for providing exceptional client service within a luxury environment. If you are a highly motivated individual with a strong work ethic and a dedication to excellence, we encourage you to apply!