Job Description

Established in 2018, at Austen & Blake, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams. Be it a stunning ring, an elegant necklace or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day.

In the expansive territories of Australia and New Zealand, our presence is steadily expanding. With several established locations and a measured influx of new stores, we are navigating a path of growth. Opportunities on the horizon contribute a sense of anticipation as we continue to consolidate our position in this region.

About this role:
We are seeking an experienced and dedicated Assistant Manager to join our successful team. In this role, you will play a pivotal part in maintaining our brand's reputation for excellence and luxury while assisting the Store Manager in overseeing daily operations and driving sales. Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.

Job Requirements

How you’ll contribute:
Leadership and Team Support:
● Assist the Store Manager in leading and mentoring the sales team to achieve and exceed sales targets.
● Collaborate with team members to create a positive and motivating work environment.
● Assist and take ownership of management tasks such as, but not limited to: Stock taking, Rota management, staff management, H&S tasks and training.
Client Engagement and Consultation:
● Greet clients with warmth and professionalism, building genuine relationships by actively listening to their needs and preferences.
● Provide guidance to the sales team on effective client engagement and consultative sales techniques whilst following, implementing and coaching each stage of the Sales Journey.
Product Knowledge:
● Develop a comprehensive understanding of our jewellery, including materials, design details, and craftsmanship.
● Train and educate sales consultants to enhance their product knowledge.
Sales Performance:
● Collaborate with the Store Manager to set and execute sales strategies, ensuring individual and team sales targets are met.
● Encourage a consultative and customer-centric approach to sales.
Customer Experience:
● Maintain exceptional customer service standards, resolving inquiries, concerns, and ensuring clients feel valued.
● Assist in handling client escalations when necessary.
Brand Ambassadorship:
● Uphold and promote our brand's essence by maintaining a polished appearance and a genuine passion for luxury jewellery.

Job Responsibilities

Qualifications & Experience we Look for:
● Minimum of 3 years of experience in luxury retail, preferably in the jewellery sector, with a proven track record of achieving and surpassing sales targets.
● Experience liaising with high-end clientele is advantageous.
● Confident communication skills and a proactive team player.
● Strong problem-solving skills and adaptability to changing role requirements.
● Proficiency in new software and ability to quickly learn new systems.
● Excellent interpersonal skills, including exceptional listening, communication, and relationship-building abilities.
● A passion for luxury products and a keen sense of style.
● Strong attention to detail and an eye for aesthetics.
● Ability to thrive in a fast-paced, dynamic environment while maintaining a high level of professionalism.
● A proactive and results-driven attitude, combined with a genuine desire to exceed customer expectations.

Job Benefits

What’s In Store For You?

● Referral Scheme - Cash rewards for referring great talent

● Annual Leave - 20 days holiday plus public holidays

● Exclusive Employee Discount %

● Birthday Leave - 1 paid day off on your birthday

● Perkbox - Enjoy shopping discounts, wellbeing rewards & peer recognition

● Enhanced Leave Policies - Formalised policies with clear processes & enhanced support

● Partner with a global luxury brand on its journey of expansion across ANZ

● Learning & Development - Ongoing opportunities for growth

● Hours - 38 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation

● More Exciting Benefits Coming Soon!

As an equal opportunity employer, we know people come from all walks of life with a different perspective to offer. Even if you don’t meet all of the criteria, we encourage you to submit your application.

Next Steps?
Apply now and we’ll create a shortlist of suitable candidates. You’ll receive an email follow-up, we’ll arrange an initial phone call and if successful you will move to a 1st stage interview followed by a final meet and greet with the regional manager. If successful, you’ll receive an offer within the same week.

Could you be our next Leading Superstar…

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.