Company Overview:

Australian Piano Warehouse is Australia’s largest piano retailer, and is dedicated to providing exceptional quality new and used pianos alongside unparalleled customer service. With a rich history of serving musicians and enthusiasts, we pride ourselves on offering a diverse selection of pianos, from grand pianos to digital keyboards, catering to musicians of all levels.

Position Overview:

We are seeking a motivated and talented Assistant Store Manager to support the Store Manager in the day-to-day operations of our piano store. The ideal candidate will have a passion for music, be a team player, and proven leadership skills to help drive sales and deliver an outstanding customer experience.

Key Responsibilities:

• Sales Support: Assist the Store Manager in achieving sales targets by providing support and guidance to the sales team, helping to drive sales through effective customer engagement and product knowledge.
• Customer Service Excellence: Ensure that every customer receives exceptional service by greeting and assisting customers, answering inquiries, and resolving any issues or concerns in a timely and professional manner.
• Inventory Management: Assist with managing inventory levels, including receiving shipments, maintaining warehouse, and conducting regular inventory counts to ensure accurate stock levels.
• Team Leadership: Lead by example and motivate the sales team to achieve and exceed sales targets, providing guidance, coaching, and support as needed to maximize performance.
• Visual Merchandising: Assist with creating visually appealing displays to showcase our range of pianos and accessories, ensuring that the showroom maintains a clean, organized, and welcoming environment.
• Operational Support: Assist with day-to-day store operations, including opening and closing procedures, cash handling, and ensuring compliance with company policies and procedures.
• Training and Development: Support the training and development of the sales team, providing ongoing coaching and feedback to enhance their product knowledge, sales skills, and customer service abilities.
• Administrative Tasks: Assist with administrative tasks such as scheduling staff, processing transactions, and maintaining sales records to ensure efficient store operations.
• Customer Relationship Management: Build and maintain strong relationships with customers, addressing any concerns or issues promptly and ensuring a positive shopping experience.
• Promotional Activities: Assist with implementing promotional campaigns, events, and initiatives to drive foot traffic and increase sales, in collaboration with the Store Manager and marketing team.

Qualifications:

• Previous retail experience, preferably in a leadership role.
• Passion for music.
• Strong leadership and communication skills, with the ability to motivate and inspire a team.
• Excellent customer service skills, with a focus on building long-term relationships with customers.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and point-of-sale systems.
• Flexibility to work weekends, and holidays as required.

Benefits:

• Competitive salary + commission arrangement, accompanied by other performance-based incentives.
• Opportunities for career growth and advancement within the company.
• Join our team and be a part of a passionate and dedicated community committed to sharing the joy of music through exceptional pianos and outstanding customer service. Apply now to become our Store Manager and lead our team to new heights of success!