Dynamics 365 CE Functional Consultant – Major Transformation

Join a values-driven organisation undergoing a large-scale digital transformation

• Work on a high-impact CRM and automation program
• Full-time permanent role with long-term growth
• Flexible hybrid working | Melbourne CBD or South-Eastern Suburbs

Are you an experienced Microsoft Dynamics 365 Functional Consultant looking for your next long-term challenge? Do you want to work on a major CRM and business automation transformation while contributing to an organisation that genuinely values its people and community impact?

Our client is a highly regarded membership-based education provider with a national presence. They are embarking on a strategic transformation journey to modernise how they engage with members, manage operations, and deliver services across their organisation.

As a Dynamics 365 Functional Consultant, you will play a key role in delivering scalable, people-focused solutions using Microsoft Dynamics 365 CE, the Power Platform, and next-generation tools like Copilot and Azure AI.

What You'll Be Working On

• Designing, configuring, and optimising solutions across D365 CE (Sales, Service, Marketing, and Contact Centre)
• Supporting the delivery of AI-enabled tools and case management workflows
• Leading workshops with business stakeholders to gather requirements and translate them into functional specifications
• Collaborating with solution architects, analysts, developers, and business teams to deliver seamless user experiences
• Assisting with data migration from legacy platforms into D365
• Contributing to testing, training, and change management initiatives
• Supporting system performance, data integrity, and platform security
• Helping embed Agile delivery and DevOps practices across the solution lifecycle

The Tech You'll Use

• Microsoft Dynamics 365 CE (Sales, Service, Marketing, Contact Centre)
• Power Platform (Power Apps, Power Automate, Power BI)
• Microsoft Copilot and Azure AI
• Azure DevOps and API-based integrations
• Agile and user-centric delivery frameworks

What We're Looking For

• Proven experience delivering functional solutions in Microsoft Dynamics 365 CE
• Strong understanding of CRM workflows, process automation, and data models
• Experience with Power Platform tools and integration patterns
• Excellent stakeholder engagement and documentation skills
• Background in education, not-for-profit, or membership-based industries is a plus (but not required)
• Familiarity with compliance frameworks and secure data handling practices
• Australian Citizenship or Permanent Residency required
• Microsoft certifications highly regarded

Why You'll Love It

• You’ll be part of a transformation team delivering real change
• You'll work in a flexible hybrid environment with supportive leadership
• You'll have the opportunity to explore AI and automation in a meaningful, real-world setting
• You'll contribute to a purpose-driven organisation that values trust, collaboration, and empowerment