Talenza have been engaged by an Australian financial services organisation to find a Voice Engineer. The successful candidate will be experienced in hands on voice engineering and administration. Hands on experience with AWS connect and Genesys Engage. The role is working on a high profile contact centre uplift program of work.

This role requires 2 days per week in the office on the south side of Brisbane and is only open to candidates currently based in Brisbane with full working rights.

Benefits

• Day rate contract for 12 months (likely extensions)
• Rate up to $1000pd
• Professional development programs
• Hybrid working environment (2 days per week in office)
• Amazing leadership group and office/team culture
• Financial services organisation
• High profile contact centre uplift

Key Requirements

• Proven experience administering Genesys Engage, including IVR and call queue configuration, and dialler support.
  
• Strong proficiency with Amazon Connect, including contact flows, AWS Lambda, and Amazon Lex bot development.
  
• Hands-on experience with Alvaria WFM/WEM systems (on-prem), including configuration and workforce management support.
  
• Solid understanding of SIP/RTP protocols and voice platform troubleshooting using tools like CloudWatch.
  
• Ability to work across hybrid cloud and on-premise environments, collaborating with infrastructure and operational teams.
  
• Excellent documentation, communication, and stakeholder engagement skills to support technical handovers and solution delivery.
  

Thank you for your interest, at Talenza we are passionate about providing equal employment opportunities and embracing diversity. We encourage people with disabilities and those from diverse backgrounds to apply. However, please note that we are only able to proceed with those who have full rights to work in Australia. Please apply directly or for a quicker response, contact Lewis Babcock (Talenza) through LinkedIn.