• Casual positions available!
• Be part of our customer focused library team, who provide exceptional service to our diverse community.
• Casual hourly rate from $41.94 to $49.15
• Flexible casual positions rostered on weekdays, weekends and evenings during library opening hours

About us:

Burwood Council is a vibrant hub in Sydney's Inner West, recognised as a Strategic Centre by the NSW State Government. With its thriving business district, cultural diversity, and well-designed public spaces, Burwood is at the heart of a forward-thinking community.

Our Library and Community Hub is an energetic and inspiring workplace with a Strategic Plan offering an innovative pathway for the Library team and includes ambitious and exciting opportunities for staff to strengthen the Burwood Community by supporting literacy, digital connection, creativity and life-long education.

The Library team is a passionate group who embody our library values of professionalism, collaboration, inclusion and community driven service. The library is a welcoming place that enriches our diverse community with opportunities to inspire, learn, connect and belong.

At Burwood, we value our people as our greatest asset. Join us as we work towards achieving our ambitious Community Strategic Plan 2036!

Read on further if you would like to join us.

Your Position:

As a Casual Library Customer Experience Assistant, you will engage with customers, assist the community with access to library resources and contribute to the excellent library services available. Successful applicants will be employed on a casual day-to-day basis, rostered between Monday to Sunday, primarily between the hours of 9.00am and 8.00pm

Your responsibilities will include, but not be limited to:

• Taking a proactive approach to customer service, actively engaging with library users throughout the facility to ensure every visitor receives an exceptional experience. Drawing on your knowledge of our services, collections, and programs, you will provide consistent, high-quality assistance that meets diverse customer needs.
• Helping customers locate and access information resources, offering expert guidance and recommendations while connecting them with specialist staff or alternative sources when appropriate. You will actively seek opportunities to promote library services, collections, and programs that align with individual customer interests, building meaningful relationships that enhance their library experience.
• Technology support forms a key part of your responsibilities, as you will guide customers in effectively using our ICT services and facilities.
• Performing essential library operations including shelving, and facility upkeep, ensuring our spaces remain organized, accessible, and welcoming for all users.

To be successful in this role, you will:

• Have experience in customer service with a demonstrated commitment to ensuring that all customers receive a positive experience at all times.
• Possess well-developed interpersonal skills and communication skills with the ability to deal effectively with a wide range of people.
• Have demonstrated high level PC literacy, including experience with interactive, mobile and social networking technologies and basic technology trouble shooting skills.
• Have proven ability to work co-operatively as part of a team in a customer service environment

For more information on this role please view the position description.

Key Requirements:

• Current and valid Working With Children Check
• Preference will be given to applicants that have vocational or tertiary qualifications in library and information sciences and/or equivalent experience.
• While not essential, applicants with the ability to speak a second language, particularly a community language commonly spoken in the Burwood area (Mandarin, Cantonese, Korean, Nepali) is beneficial.

Culture & Benefits:

• Health & Well-being initiatives (flu vaccinations, skin checks).
• Access to Fitness Passport membership.
• Access to Employee Assistance Program (EAP).

Enquiries:

For further information about this role, please refer to the Position Description or contact Danielle McQuoid, Manager Library & Community Hub on 0481 066 953.

If you need assistance with your application, any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact Casey Feeney, People & Culture Advisor on 02 9078 6135.

How to apply:

Click "Apply now" and follow the prompts. Applications should include your resume, cover letter and responses to the online questions.

Closing date:

11:59pm on Thursday 7 August 2025.

At Burwood Council we celebrate diversity, value inclusion and welcome applicants from all backgrounds, experiences and perspectives. We are committed to creating an environment where every member of our team feels respected, supported and inspired to contribute their unique skills and talents for a better Burwood.

In serving our community, we are also proud to be a child safe organisation.