About Techwell

Techwell is a leading Gold Coast-based managed services provider, delivering innovative, full-service technology solutions to small-to-medium businesses and corporate clients across Australia. We specialise in managed IT services, cybersecurity, cloud infrastructure, unified communications, and enterprise mobility. Our customer-first approach ensures tailored solutions that streamline operations, enhance security, and drive growth. With a high-touch support model and proactive IT management, Techwell is a strategic partner helping clients stay connected, protected, and ahead of the competition.

Position Purpose / Role Overview

As Techwell continues to expand—particularly across our IT managed services and cybersecurity offerings—we’re looking for a driven and detail-oriented professional to join our team at our Helensvale Head Office. This role blends sales coordination, client engagement, and account management into a single, impactful position. You’ll be central to supporting our sales operations, managing customer relationships, and ensuring a seamless experience for our clients from initial engagement through to solution delivery. Ideal for someone with TAFE or tertiary qualifications in business, this role offers a clear pathway into a rewarding career in sales and customer success within the technology sector.

Key Duties / Responsibilities

· Provide proactive support and collaborate with Senior Sales Representatives with quote preparation, follow-ups, and maintain visibility across sales opportunities.

· Develop and manage customer relationships through structured engagement, including regular check-ins, service reviews, and proactive communication.

· Support key account retention through proactive client engagement and relationship- building.

· Assist with onboarding new clients and managing documentation to ensure a smooth transition into service delivery.

· Prepare compelling customer presentations, proposals, and tailored ICT solutions that align with client needs and business goals.

· Coordinate internal workflows to ensure timely and accurate delivery of client solutions.

· Arrange seamless handovers to the Project Management team for installation and implementation of agreed services.

· Identify opportunities for upselling and cross-selling additional services based on client needs and business objectives.

· Ensure high standards of professionalism and customer experience are maintained at every stage of the sales and service lifecycle.

· Achieve set sales and service targets, contributing to overall business growth.

Key Attributes of a Successful Candidate

· Positive, can-do attitude with a solution-focused mindset.

· Resilient and composed under pressure.

· Strong verbal and written communication skills.

· Growth mindset and keenness to learn.

· Detail-oriented and process-driven.

· Goal- and results-oriented.

· Able to work autonomously while contributing to team goals.

· Comfortable with a dynamic, fast-paced environment.

· Strong work ethic and accountability.

Required Skills

· Excellent communication and interpersonal abilities.

· High attention to detail and accuracy.

· Ability to manage multiple priorities and meet deadlines.

· Proactive problem-solving and critical thinking.

· Tech-savvy and eager to learn new systems.

Desired Training / Qualifications / Experience

· Tertiary or TAFE qualifications in business, sales, or related fields (preferred).

· Experience in sales support, coordination, or customer service roles.

· Familiarity with CRM platforms.

· Understanding of B2B sales processes and client lifecycle.

· Exposure to managed services or technology solutions (a plus).

Why Join Techwell?

· Be part of a forward-thinking MSP with a strong growth trajectory.

· Fabulous team culture with genuine, supportive peers and leaders.

· Modern office with easy access to key amenities.

· Catered team and company events that celebrate success and connection.

· Training and development opportunities to support your career growth.

· Onsite café with barista and fresh food available daily.

· Involvement in the business planning process—your voice matters.

· Clear career pathway in sales, account management, and customer success.

Minimum Requirements

· Be legally entitled to work in Australia.

· Be able to provide a clear National Criminal History Check if successful