Key Responsibilities
The successful candidate will be responsible for supervising the day-to-day operations of the retail store, ensuring excellent customer service, efficient staff management, and compliance with company standards. Duties include:

Delivering prompt and high-quality service to customers

Handling customer inquiries and resolving complaints professionally

Planning and preparing staff work schedules and assigning duties

Recruiting, training, evaluating, promoting, and, where necessary, dismissing staff

Providing guidance to staff on handling complex sales and customer service situations

Assessing returned goods and determining appropriate actions

Monitoring inventory levels and placing orders for new stock as required

Ensuring accurate pricing and effective product display across the store

Enforcing safety, security, and compliance procedures

Supporting merchandising and promotional activities

Monitoring sales performance and implementing strategies to improve results

Ensuring adherence to company policies and relevant retail legislation