POSITION SUMMARY

To provide quality support and care to young people in placement. In this role you will appreciate the rights and dignity of all clients of AnchorPoint Residential and their families. You will be supportive, patient, sensitive and non-judgmental.

LEVEL OF RESPONSIBILITY

The performance of this position is subject to direction from the Youth Case Manager and On-Call Officers.

SUPERVISION

An employee at this level works under general direction. Operates within established routines, methods, standards and procedures and is expected to exercise initiative in the application of established work procedures. They are responsible for managing time, planning and organising their own work.

An employee at this level may be required to supervise lower classified employees or volunteers in their day-to-day work.

KEY DUTIES

· Providing support to clients in line with their Care Plan, Positive Behaviour Support Plan, Safety Plan, Hope and Healing framework and under the instruction of management

· Provide support to young people who may have physical, intellectual and/or mental health related disabilities as well as trauma

· Provide daily living support to youth that are residing in AnchorPoint Residential operated placement

· Provide support to carers and families in the home to empower carers, support them to creative child safe environments and optimise the wellbeing and future outcomes of youth in their care

· Empower all participants to achieve their goals, recognise their abilities, maintain independence and engage in the community where possible

· Monitor the safety and wellbeing of participants and complete shift summaries of the individual's progress as instructed prior to end of shift

· Carry out all duties with diligence and due care for personal safety and the safety of others

· Maintain client privacy and confidentiality at all times

· Follow all management instructions and speak to colleagues within the culture standards and employee contract and handbook.

· Manage conflict resolution through use of de-escalation strategies

· Actively contribute to a team environment through open communication, participation in meetings, planning processes

KEY PERFORMANCE INDICATORS

· Maintain personal and professional boundaries in your role

· Always maintain client privacy and confidentiality

· Display a commitment to the Mission, Vision and Values of AnchorPoint Residential

· Comply with health and safety procedures, AnchorPoint Residential’s Code of Conduct and the policies set out in the Employee Handbook

· Ensure compliance under all applicable legislation – (example - Child Safety, WHS)

· Application of frameworks and best practice such as Hope and Healing, Positive Behaviour Support and Managing High-Risk Behaviours: A Hope and Healing Masterclass, Practice Guidelines for Reducing Police Callouts to Residential Care Services, PACE, Attachment Theory, Relationship-Based Care, Child-Focus Practice, Trauma-Informed Care, Therapeutic Crisis Intervention, Mental Health First Aid

MANDATORY REQUIREMENTS

· Completed or currently undertaking a minimum Cert 4 in Child, Youth and Family Intervention or similar

· Hope and Healing

· Positive Behaviour Support and Managing High-Risk Behaviours: A Hope and Healing Masterclass

· Current Driver’s License

· National Police Check (obtained within last 3 months)

· Current Blue Card or willing to obtain

ESSENTIAL QUALITIES

· Strong communication, listening and interpersonal skills

· Strategic thinking and the ability to problem solve

· Ability to work under pressure in a diverse, fast-paced environment

· Ability to exercise initiative and good judgement

· Excellent attention to detail

· Ability to write accurate, brief reports of support provided

· Compassion and respect for your clients and colleagues at all times

· Must be willing to complete sleepover shifts and early morning starts

· Caring and sensitive nature with a mature outlook and responsible attitude

· Professional attitude and behaviour

· Friendly manner and client focused

· Positive approach to change and adaptability

· Punctual and reliable

· The ability to communicate clearly and concisely and build rapport

· Work with team members with a focus on achieving the best outcomes for all and maintain positive relationships

· Report any changing support needs of the client to management

· Accomplish objectives effectively within timeframe given and carry out administrative duties in an efficient and timely manner

· Ability to use a smart phone and basic computer skills

WORKING ENVIRONMENT

CREATIVE | INNOVATIVE | RESPONSIVE

CODE OF CONDUCT

All employees must abide by the Organisational Code of Conduct.

WORKPLACE HEALTH AND SAFETY

As an employee, you must be aware of and comply with requirements of the relevant Workplace Health and Safety legislation and associated regulations. This includes taking responsibility for your own health and safety and that of others in the workplace and complying with the organisations Occupational Health and Safety policies and procedures, including random drug testing.

PERFORMANCE REVIEW

A Performance Review will be conducted annually or as determined by the CEO and is measured using Key Performance Indicators (KPIs); on the job performance through observations and or feedback; monthly supervision to identify areas for improvement and development of your skills.

BENEFITS

· Commence under contract. Transition to permanent part time employment under the SCHADS Award after 3 months employment

· Robust training and mentoring

· Access to Salary Sacrificing (PBI) and novated leasing

· Portable long service leave through Q-Leave

This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.